Forum Discussion
SA-KRP
Jan 09, 2025Copper Contributor
Integrated Apps & Central Deployment Fails
Issue with Integrated App and/or Central Deployment of add-ins ending with errors.
After trying several different apps, for Excel or Word the process ends with a different error depending on which method is used.
- Integrated Apps, ends with a Failed
- Central Deployment, ends with “This operation was unsuccessful - reasons may include: Learn more about eligibility requirements.”
We are trying to deploy the web version of the app
- All users have a Business Premium license
- all prerequisites appear to be fine
- tried 3-4 different apps using both methods, Integrated apps & Central Deployment (Add-in)
- using Global Admin account to deploy
- Tried setting everyone, dif individuals all fail
We are trying to deploy an add-in for Excel web app, any assistance would be appreciated.
- SA-KRPCopper Contributor
From what I can see all should be working, I have opened a ticket, which goes through a VAR now (strange).
Guess MS wants to collect the money but not provide direct support.
Consider on below:
- Check Eligibility Requirements: Ensure that all eligibility requirements for Centralized Deployment are met. Sometimes, changes in requirements can cause deployment issues.
- Browser and Private Window: Try using a different browser or opening a private/incognito window to access the Microsoft 365 admin center and deploy the add-in.
- Permissions and Roles: Verify that the Global Admin account has the necessary permissions and roles to deploy add-ins. Sometimes, trying with another Global Admin account can help.
- Service Health: Check the service health in the Microsoft 365 admin center to see if there are any ongoing issues that might be affecting add-in deployment.
- Manifest File: Ensure that the manifest file for the add-in is correctly configured and meets all requirements. Sometimes, issues with the manifest file can cause deployment failures.
- Support Ticket: If the issue persists, consider opening a support ticket with Microsoft 365 support. They can provide more detailed assistance and investigate any backend issues.