DLP Exception for "Permission Controlled" Not Working (Microsoft Purview | RMS Template | Encrypt)

Question

Hello,&nbsp;We are in the process of moving some of our mail-flow / transport rules over to Microsoft Purview.&nbsp;We don't want the DLP policy to apply when people click their "Encrypt" or "Do not Forward" buttons (RMS templates; OME encryption.)Putting "Permission Controlled" in the exceptions group should theoretically let the emails go through.&nbsp;The exception we have for when people put "Encrypt" in the subject line works (we have a mail-flow rule that encrypts those emails.)But actually clicking "Options" &gt; "Set permissions on this item" &gt; "Encrypt" doesn't remove the policy tip on an email draft, and people are unable to send the emails.&nbsp;Can someone verify that this rule is constructed properly? If so, we may have to reach out to Microsoft Support. Thank you so much for your time and help!

kidd_ip · Answer

NateCyber&nbsp;
&nbsp;
Refer this on some reference:&nbsp;
&nbsp;
Data loss prevention Exchange conditions and actions reference | Microsoft Learn
&nbsp;

natecyber · Answer

Hello Kidd_Ip,I reviewed that reference page, and could not find any indication as to why our DLP policy exceptions are not working. So maybe I should just reach out to Microsoft Support?

jamisusijärvi · Answer

We have same problem. Any new ideas?

natecyber · Answer

I don't know...every time I try and go through the dialogues on the Microsoft Purview page to submit a support ticket to the Microsoft Purview team, I get this error -- it's not loading the panels correctly:

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DLP Exception for "Permission Controlled" Not Working (Microsoft Purview | RMS Template | Encrypt)

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