Recent Discussions
Learner Achievement Code Outlook Account Retrieval
Hello Members, Is there a way to retrieve the Microsoft Learn administrator Outlook account (find the email address) that was used for registering for Learner Achievement Code? Is it possible to check using the MPN Location ID or other details? Thank YouICYMI: Partner Blog | How Microsoft is simplifying the path to partner business value
Recent updates to the Microsoft AI Cloud Partner Program are designed to reduce friction, make resources easier to use and support partners in turning participation into growth and profitability. Partners have been clear: working with Microsoft should be simpler. As your business scales and customer expectations rise, every hour matters. You need program experiences that reduce friction, make next steps clearer, and empower your teams to put benefits, guidance, and resources to work without unnecessary complexity. Continue reading blog hereICYMI: Partner Blog | How Microsoft is simplifying the path to partner business value
Recent updates to the Microsoft AI Cloud Partner Program are designed to reduce friction, make resources easier to use and support partners in turning participation into growth and profitability. Partners have been clear: working with Microsoft should be simpler. As your business scales and customer expectations rise, every hour matters. You need program experiences that reduce friction, make next steps clearer, and empower your teams to put benefits, guidance, and resources to work without unnecessary complexity. Continue reading hereICYMI: Partner Blog | Partners agree: Benefits packages deliver ROI
Microsoft partner benefits packages start at $350 and, when fully utilized, can unlock significant value for partners. They empower you to run your business more efficiently, accelerate skilling and innovation, and improve solution quality. Continue reading here!
Blocked enrolment, Trust Code 715-123160, requesting manual review
Hi moderators, Our Partner Center enrolment is blocked by the automated trust evaluation system, and we cannot open a support ticket because the workspace dropdown is empty (the known issue for blocked enrolments). Requesting escalation to the Vetting and Enrollment / Trust & Safety team for manual review and to clear the block. We are a legitimate, newly registered Australian business and all details match our official government records. Entity - Legal entity: Deca IT Pty Ltd - ACN: 698 030 465 - ABN: 46 698 030 465 (active from 13 May 2026, verifiable on ABN Lookup) - Registered address: 532 City Road, South Melbourne VIC 3205, Australia - Tenant: decait.onmicrosoft.com - Partner ID / MPN ID: Unknown due to error Error details from the blocked screen - Reference number: 715-123160 - Transaction ID: c2c23a10-9d90-44a7-afa4-36ec6ef5b846 - Correlation ID: 07bac0f0-050b-4bdd-8918-71e62b4746fb Symptom Account settings > Legal info is completely empty (no profile tabs), so no legal business profile was ever saved. Enrolment appears to have been blocked before the profile could be created. Attempting to proceed returns the trust error above. Verification already completed - Domain decait.com.au is registered in the company's name - Public website is live at https://decait.com.au with full legal footer (entity name, ACN, ABN, registered address), plus Privacy and Terms pages - ABN Lookup confirms entity name DECA IT PTY LTD at the address above I am the account owner and Global Admin of the tenant. I can provide the account owner email, identity documentation (ASIC Certificate of Registration, ABN record, proof of domain ownership), and complete identity verification privately. Please let me know the best private channel, or DM me here. Thank you for your help.
Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
TSP enrolled but no Achievement Code access (no Request button visible)
Hello, Our organization has completed the Training Services Partner onboarding and Microsoft Learn Organization enrollment. Username: ArgosystemsEcuador Partner ID: 1160990 It has been more than 5 days since confirmation, and we are logging in with the correct Outlook Class Administrator account. However, the "Request Achievement Code" option is not visible in any Microsoft Learn course. Instead, we only see the training provider search interface. This suggests our account has not been properly enabled as a Microsoft Learn Admin. Could you please verify and complete the activation? Thank you.
What phone number checks happen with Identity Verification?
My MAICPP enrollment was rejected at the identity verification step with "primary contact details did not match" and no further detail. I'm trying to understand whether the primary contact phone number plays any role in this check before I reapply. Specifically: Is the number checked for line type (mobile vs virtual), or is it just stored as contact info with no verification role? Support tickets keep getting closed with links to articles that don't cover this. Any insight appreciated.How to navigate multi-currency private offers and optimize global deals in Microsoft Marketplace
Selling through Microsoft Marketplace increasingly means operating across regions, currencies, and complex billing scenarios and understanding how multi-currency private offers work is critical to successful deal execution. Multi-currency private offers enable partners to scale globally, but require a clear understanding of how FX rates, timing, and pricing conversions impact both customer costs and partner payouts throughout the transaction lifecycle. Gain practical insights into how pricing is set and converted, how timing influences outcomes, and how to structure deals more predictably across geographies. Learn how to confidently manage cross-border transactions, reduce risk from currency fluctuations, and strengthen your Microsoft Marketplace strategy for global growth. 👉 Read the full article Multi-currency private offers in Microsoft Marketplace: What partners need to know or watch the recent office hours session Multi‑currency private offers in Microsoft MarketplaceExplore curated Microsoft Partner Digital Skilling Journeys
Skilling is foundational for success in an AI-first market. Keeping up with evolving technologies and capabilities better positions you with the skills you need to succeed in an ever-changing market, making it a base-level requirement for sustained growth. As part of our effort to support partners with skilling, we offer Microsoft Partner Digital Skilling Journeys (PDJs), curated presales, sales, and tech skilling experiences designed to enhance your knowledge aligned with partner strategic wins. First-time users may need to register—use your work email credentials to sign up. Curated journeys include: Microsoft Security Copilot Drive Business Transformation with Microsoft Copilot 365 Innovate with Azure AI Platform Drive Windows in the Cloud with Windows 365 Cloud Endpoints Modern Security Operations Data Security for AI Migrate to Azure Drive Business Collaboration and Teamwork with Microsoft Teams Accelerate Data Analytics Journey with Microsoft Fabric Cloud Security These journeys are tailored to your interests, needs, and role within your organization. Select the link relevant to the journey you're interested in, register today on the Skilling Hub using your organizational email credentials, answer a few questions, and you'll receive tech and sales-ready skilling experiences customized to your interests and goals. And to continue supporting you as you grow your revenue, we're hosting our annual MCAPS Start for Partners event on July 22. We encourage you to register today so you can get insights from Microsoft leaders on where we’re investing, our shared priorities, and how to activate AI-led opportunities to drive growth this year. Register nowDiscover how Microsoft Marketplace can support your FinOps strategy and cost optimization goals
Learn how Microsoft Marketplace can help organizations streamline cloud procurement, optimize spend visibility, and simplify software purchasing through a FinOps-driven approach. This upcoming Microsoft Marketplace customer office hours session explores how partners and customers can leverage Marketplace capabilities to align cloud investments with business outcomes, improve operational efficiency, and maximize the value of Azure consumption commitments. Read the full event details and see why this session is valuable for organizations focused on cloud financial management, procurement modernization, and Marketplace growth strategies. 👉 Register Here: Microsoft Marketplace as a FinOps platform - Microsoft Marketplace customer office hoursScale growth with the Marketplace playbook for channel-led sales
Looking to accelerate partner-driven revenue through Microsoft Marketplace? Join this insightful live webinar featuring channel sales experts as they share proven strategies for scaling channel-led growth. Learn how to activate partner opportunities with multiparty private offers, leverage resale-enabled offers to expand your reach, and build a repeatable framework for driving marketplace success through your channel ecosystem. Whether you're looking to strengthen partner engagement or unlock new revenue streams, this session will provide practical guidance you can apply immediately. Learn more and attend The Marketplace playbook for channel-led sales - Microsoft Marketplace partner office hours2026 Training Services Partner of the Year Nominations Close July 7, 2026
Partner nominations for the 2026 Training Services Partner of the Year Award opened on June 1 and will close at 6 PM Pacific on Tuesday, July 7, 2026. This is an opportunity to highlight the innovation, customer success, and impact your organization delivers. Eligibility requirements: 1 or more Training Services Partner Solution Area badges as of June 1, 2026. Even if you do not qualify for the Training Services Partner of the Year Award, I encourage you to explore the site for other awards you may be eligible for, including other partner types, regional, and country awards. Blog announcement Awards site Guidelines doc for all awards (download) Nomination tool support / questions: potyasup@microsoft.com Public announcement of winners and finalists: November 11, 2026Discover new Microsoft Marketplace innovations announced at Microsoft Build
At Microsoft Build, Microsoft shared new opportunities for software development companies and partners to build, scale, and monetize AI apps and agents through Microsoft Marketplace. Explore how Microsoft Marketplace is helping software companies accelerate go-to-market strategies, expand customer reach, simplify procurement, and unlock new revenue opportunities across the Microsoft ecosystem. Learn how organizations can take advantage of Azure and Marketplace capabilities to support AI innovation and deliver enterprise-ready solutions faster. Whether you’re building intelligent applications, growing your commercial marketplace presence, or exploring new ways to monetize AI-powered solutions, this is a valuable resource for understanding the latest Microsoft Marketplace announcements and opportunities coming out of Build. 👉 Read more: Build, scale, and monetize apps and agents with Microsoft MarketplaceNew community feature: automatic follow link for community sites
The Microsoft Tech Community now has a feature that allows community members to follow any site within the community (for example, this discussion board or the Marketplace blog). To do this, simply add ?action=follow to the end of any site within the community. You will then get a notification asking if you would like to follow that space. "Following" a site allows you to get notifications for activity on that site, such as new posts, replies to comments you posted, when a post you are following is marked as "solved," etc. Here are the links to follow relevant both Marketplace community sites: Marketplace discussion board Marketplace blog Marketplace community eventsNomination window open for Microsoft Marketplace Partner of the Year Award!
Calling all Microsoft partners! Don't miss the nomination window for the 2026 Partner of the Year Awards - open now! Check out this Marketplace blog post to learn more about Partner of the Year Awards, the Marketplace Award, and how you can be considered for the 2026 Marketplace Partner of the Year!
Students See Admin-Completed Modules After Redeeming Course Code
Is there a way to reset a Code Admin Account (e.g. the email address removed for privacy reasons) used for Microsoft Learn learner course and achievement code generation including distribution? Preparation completed by a TSP using the Code Admin Account appears to be carried over to students when they claim their codes. As a result, modules that were previously previewed by the admin are already marked as completed in the students’ module lists once their codes are activated. I may be missing something, but I’ve attached an image showing how students see some course modules already ticked as completed after redeeming their course code. I also have a related question: are trainers able to view their students’ progress for Microsoft Learn training materials redeemed through these course codes? Specifically, can trainers see whether their students are progressing through the self-paced learning modules? If these questions have already been answered elsewhere, I would appreciate being pointed in the right direction. Any input or guidance would be greatly appreciated to resolve any or all of the above. Thanks in advance.New Learning Journeys now live
Explore new CSP SMB and Microsoft Agent 365 + ME7 Learning Journeys designed to help sales, technical, and delivery teams move faster from skilling to real-world execution.  Microsoft 365 Copilot + BSKUs (SMB) Sales + Tech Deal Ready Build the skills to land and expand Copilot opportunities. Microsoft 365 Copilot + BSKUs (SMB) Project Ready Build the skills to deploy, configure, and scale solutions with confidence. Microsoft Agent 365 & ME7 Partner Skilling Sales Ready Learn to position and sell AI agents with Microsoft 365, from opportunity to close. Microsoft Agent 365 & ME7 Partner Skilling Project Ready Learn to implement, secure, and manage AI agents with Microsoft 365 in real-world scenarios. Explore all Learning Journeys here: GCPS Catalog | Partner Skilling Catalog
Events
As we prepare to wrap up FY26, we’re closing the year the same way we built it — together. This year‑end celebration will be held as part of the final Fabric Engineering Connection calls of F...
Online
As we prepare to wrap up FY26, we’re closing the year the same way we built it — together. This year‑end celebration will be held as part of the final Fabric Engineering Connection calls of F...
Online
Recent Blogs
- June's AI Business Solutions newsletter covers exciting opportunities for AI Business Solutions partners ready for opportunities to grow within the Microsoft AI Cloud Partner Program. From the 2026 M...Jun 18, 2026
- 23 MIN READLearn about 263 new offers that went live in Microsoft Marketplace, a single destination to find, try, and buy cloud solutions, AI apps, and agents to meet your business needs.Jun 18, 2026
