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Office 365 FastTrack webinars now in video! Discover how to get work done more efficiently with Office 365. Watch the entire playlist or get the On-demand videos of our live webinar series here! Live webinar dates are also still available. Register for a live webinar here: http://fasttrack.microsoft.com/office/webinar/liveSolved9.7KViews11likes3CommentsSharePoint 2013 Migration Offer Available from FastTrack
Today we launched the SharePoint 2013 Migration Offer to help customers move data to Office 365. This is a limited time offer for the Microsoft FastTrack team to move your on-premises SharePoint 2013 content to SharePoint Online and OneDrive for Business. You must request this offer before March 31, 2017. When you leverage this offer, FastTrack will assess your SharePoint 2013 environment prior to migration and will provide guidance on what content can be migrated and remediation options available. Team site migrations to SharePoint Online includes migrating document libraries and documents, list and list items, site title, site logo, and others. My site migrations to OneDrive for Business include documents, folders and folder structure, and documents & folders permissions and sharing. Refer to the offer FAQ a complete list items available for migration. To get started with the offer sign in to FastTrack and request the offer from the list of available offers. The offer is available to customers with at least 150 licenses for an eligible service or plan for your Office 365 tenant. To learn more about eligible services and plans, see Eligible Services and Plans. Threre is no fee for the services provided by the migration offer, so sign in and request the offer today. Brian ShiersBrian ShiersOct 18, 2016Former Employee4.5KViews9likes4CommentsConnecting with people to drive adoption
Today, the move to the cloud is broadening how IT pro roles are perceived—providing more opportunities for you to participate directly in business decision making and strategy development. Many of you are likely involved in—or even directly responsible for—increasing Office 365 adoption to speed your company’s ROI and improve productivity. And if you’re like a lot of the IT pros I’ve talked with, you’ve recognized the need to develop or deepen a new set of skills that can help you succeed. The evolution of your role might require you to work more closely with users than you have in the past. So, your people skills—leadership, communication, relationship-building—take on increased importance in helping you: Engage users and overcome their reticence to technology change. Understand users’ needs, and then match those needs to Office 365 capabilities. Create an implementation plan to motivate and train users. For now, we’ll explore three ways you might engage users and overcome their reticence to technology change. In future posts, we’ll take a closer look at understanding and matching users’ needs to Office 365 capabilities and creating an implementation plan. Be sensitive to how stressful this can be for some users Anxiety about learning something new can galvanize into fear-avoidance behaviors that can make adoption even more challenging—for you and for your users. As Mott MacDonald Business Architect Simon Denton stated, “We’re in a time now where we can’t just expect people to use what we provide…Employees want to understand how a new product is relevant to them and their work, and how it will help them with their clients.” For Mott MacDonald, the best approach to encourage Office 365 adoption was to use customized posters and email templates from Microsoft FastTrack, and by identifying and engaging its employees most interested in and enthusiastic about the new Office 365 capabilities as technology champions. These champions played critical role in communicating about the transition with colleagues across the organization. Putting more effort into promoting, supporting, and fostering adoption paid off for Mott MacDonald in the higher level of engagement employees demonstrated throughout the transition process. Consider exactly what users might be resisting The user reluctance you see could be about more than the technology change itself. Research has shown that in many cases, people are just as fearful about social change—how the relationships they’ve built within and across teams will be affected—as they are about adopting new technologies. However, you know that Office 365 will enable them to develop even closer relationships with co-workers because they’ll have tools at their fingertips that enable stronger collaboration. As Harold Groothedde, technology solutions director at Coats explains, with Office 365, “Employees can communicate with one another instantly, in any way that suits the need.” He adds that Coats has been able to “connect a workforce fragmented across many sites and time zones in a seamless way.” From email to video calls, the new collaboration channels at Coats allows employees to connect with each other directly and instantly—in a way that’s most comfortable for them. Show users how much better work is going to be Go beyond project schedules, deployment details, and training. Most of us are working on almost twice the number of teams we were five years ago. Juggling more projects that involve more people can make it even more challenging for us to step out of our comfort zones. We become so totally focused on getting things done, that we just find what works and stick with it. That’s why it’s important to take the time to help users understand how Office 365 can make their work lives better. And how even small changes can have a big impact on their productivity. James McGlennon, EVP and CIO at Liberty Mutual Insurance Group, shared that Office 365 puts “business analytics tools in the hands of everyone, not just analysts and power users…to drive product innovation.” You might even find opportunities to reassure them about what won’t change. At Liberty Mutual, for example, day-to-day operations haven’t changed dramatically, but better collaboration across different business units has increased accessibility to more information and valuable insights—enabling employees to make better decisions. What’s next? The tips I’ve discussed here are just a few of the ways you can more effectively engage users to overcome their fear of technology change. Check out Microsoft FastTrack for resources, tools, and expert guidance to help you successfully drive adoption. And learn how other companies have successfully increased adoption by taking a look at our case study series about approaching adoption as a marketing campaign and outsourcing adoption. Also, be sure to download the introduction of the Office 365 Adoption Guide for end-to-end planning and implementation guidance.4.1KViews8likes2CommentsEmail approval Button missing in Hybrid Scenario (Complete solution with troubleshooting)
In pure cloud or pure on-premises environment email approval works fine without any error. But in Hybrid scenario it’s very difficult to make sure email approval works when users are in cross premise environment. If you look for Microsoft Doc or any other third-party document, you won’t find any proper document. Here I am sharing one full step including all kinds of troubleshooting. The key and only factor of working with email approval is TNEF (Transport Neutral Encapsulation Format). TNEF, also known as the Transport Neutral Encapsulation Format, Outlook Rich Text Format, or Exchange Rich Text Format, is a Microsoft-specific format for encapsulating MAPI message properties. All versions of Outlook fully support TNEF. Outlook on the web (formerly known as Outlook Web App) translates TNEF into MAPI and displays the formatted messages. Other email clients that don't support TNEF typically display TNEF formatted messages as plain text messages with Winmail.dat or Win.dat attachments. Step by step demonstration to resolve email approval issue: The email approval button was missing because you have disabled TNEF or TNEF is not enabled. To enable TNEF log into your exchange server and run two PowerShell command in your exchange management shell. Get-RemoteDomain | Select Name, DomainName, TNEF*, Trust*, AllowedOOF*, IsIn* [To check ] Get-RemoteDomain | Set-RemoteDomain -TNEFEnabled $true [To change] After you change the TNEF you will see Approval button reappeared in your outlook. But it will create you another problem. Your email will start getting Winmail.dat as attachment. To resolve the issue, you have to change the setting from your ECP. You are receiving Winmail.dat because you made the change only from exchange on premise side. You did not changed some from office 365 side. You have to make sure Rich text format is disabled or you can use HTML or plain text. Because not everyone can read or convert rich text format. Login to office 365 admin portal and navigate to exchange admin center (convert to classic exchange) Select mail flow Inside mail flow select remote domain Select Default one and make necessary changes (Screenshot-1) If you have only one create a new one for your custom domain Click plus and keep everything same except same option (Screenshot-2) In domain name place use *.contoso.com After everything setting properly sometimes you might see some approval might fail with a NDR message To resolve the issue, add all the on-premise system mailbox in office 365 as mail contact. First find system mailboxes from on premise using below command. Login to on premise exchange management shell and run below command Get-Mailbox -Arbitration | Fl Name, DisplayName Add them into office 365 as mail contact following below format. Format: SPTP:Email address removed Replace System mailbox value with the value you found from on premise Replace custom domain with your domain name. Example: SMTP:SystemMailbox{2CE344-31E-D-9D7-A7C7D7A0DAA}@contoso.com Give first name, last name, and display name whatever you want. Just make sure you add email address according to format. Go to Office 365 exchange admin center Go to recipient Go to contact Click add contact11KViews8likes11CommentsHelp Us Understand Office 365 User Needs
This post is the second in a series that began last month as part of the Tech Community's Driving Adoption theme. Here, we'll explore how you can better understand users' needs, so that you can more effectively increase adoption of your company's Office 365 investment. Ask any inventor where their inspiration comes from, and you're likely to get a similar answer: they've experienced or observed some kind of challenge that made them think, "There has to be a better way." The most successful inventors do their research. They find out what types of people are experiencing the challenge and what those people are looking for in a solution. This effort not only helps inventors determine what their solution could and should be, but it also yields valuable insight into how they can convince prospective customers to try, buy - and use - their solution when they take it to market. In many ways, managing your organization's digital transformation is similar. More and more companies”perhaps yours among them - have identified user experience as the key factor in the success of their transitions. It's part of what's driving the evolution of your role as an IT pro. When it comes to helping your users with their transition to Office 365, you first figure out what your users need. Next, leverage that information to help you make connections to how Office 365 can meet those needs. Then articulate those connections to users across your company to help increase adoption. How do you find out what users want? The short answer: you ask. But the trick is to ask your questions in the right way. Here are three tips to help you guide users to sharing insightful information that can inform your adoption efforts. Cast a wide net. Regardless of the size of your company, the groups you're going to be communicating with are likely quite diverse. And their level of experience is equally diverse - from power user to novice. So are their attitudes toward change - from enthusiast to straggler. However, you might be surprised by how easy it can be to unintentionally narrow your focus - and your efforts to increase adoption - in ways that accidentally overlook some groups. Go deeper than demographic data. Learn about what motivates different user groups, along with their behaviors and attitudes. Ask questions that help you understand, for example, the features that appeal to the finance department - and how they might be different from those that human resource department find useful. Considering every potential user group as you develop your questions - and later, your communications - can go a long way toward ensuring the success of your adoption efforts. Speak their language. As an IT pro, you're an expert at understanding and using tech-speak. You don't have to think about it when you're among fellow IT pros, but it becomes an important consideration when you're reaching out to the broader, more diverse groups of users you'll be helping to transition to Office 365. A single communication approach may not work for everyone. The questions you ask - and the way you respond to questions - must be tailored to your audience, to the terminology they use every day. How do people in different business units or departments talk about their work or describe their tasks? That's the language you should adopt and use to ask your questions. Building this language into your questions enables you to build rapport with users, so that you can elicit candid, meaningful responses that can help make your communications about the transition and Office 365 adoption more effective. Focus on the future. You've probably heard that an important aspect of understanding users' needs is learning about their pain points - and that's absolutely true. But when you're preparing for conversations with users about your company's transition to Office 365, a more effective approach might be to focus on the future. Frame your questions to encourage people to focus their responses on how they want to navigate the different tasks and responsibilities that make up their work days. For example, instead of asking "What barriers to collaboration are you experiencing?" you can ask "What would be the ideal collaboration experience for you?" By giving your questions a more positive, forward-looking slant, you can actually help people feel more comfortable and be more honest and open in their responses. Get help when you need it Maybe you need help figuring out what your questions should be. Or maybe you'd like guidance about what to do with all the information you've gathered from asking your questions. Regardless, you can always turn to Microsoft FastTrack. I recommend downloading the Office 365 Adoption Guide, if you haven't already, for step-by-step guidance about planning for and driving adoption. And the Productivity Library is an excellent place to find resources that can help you tailor your communications to different user groups. Stay tuned for the final article in this series, which focuses on creating an implementation plan to motivate and train users!Solved9.7KViews5likes7CommentsVIDEO on the FastTrack expansion [Windows 10, Dynamics 365, Microsoft Teams]
Office 365 Senior Product Manager, Sharon Liu demos how FastTrack can help identify and prioritize key scenarios and stakeholders, build customized shareable success plans, engineer support and pre-built assets to train your users.
1.2KViews5likes0CommentsJoin the conversation: share your story, engage with your peers, gain insights from around the world
Launching today - FastTrack for Microsoft 365 discussion series. Be sure to check back regularly to see case study videos, interact with your peers, and test your skills in weekly trivia!Sharon LiuMay 02, 2018Former Employee1.3KViews5likes0Comments
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