Organizations everywhere are embracing AI, but getting value takes more than turning on a tool. It takes shared learning, practical examples, and a place where people can build confidence over time.
The Copilot Adoption Community in Viva Engage is an out-of-the-box template that helps people learn and use Copilot together, whether they are using Microsoft 365 Copilot or Copilot Chat.
The best way for employees to learn to use AI is by seeing coworkers like them try it, talk about what worked (and what didn’t), and make it feel safe to jump in. The Copilot Adoption Community brings those everyday moments into one place, so learning stays visible and people can easily see, try, and share what’s helping them do real work.
Our data reveals that users who engaged with the Copilot Adoption Community show +30% more active days on Microsoft 365 Copilot compared to users in the same network who didn’t interact with the Copilot Adoption Community (Internal Microsoft study over a 12-month period, June 2024–July 2025).
You also don’t have to start from scratch. Microsoft provides weekly suggested content, like #PromptOfTheWeek, short how-to resources, and product updates, that you can edit to match your company’s voice.
Getting Started with Copilot Adoption Community
The Copilot Adoption Community can be activated in a few clicks, creating a single place to learn, experiment, and share what works with Copilot. It’s available to all tenants with Viva Engage enabled and requires no additional Copilot or Viva Suite licensing.
Who it’s for: admins enable and set up the community; comms and adoption leads run content, campaigns, and champion engagement.
It’s a single hub for:
- AI announcements
- Training plans
- Success stories
- “What’s new” updates
- Ask me anything (AMA) events, office hours, and leadership messages
Step 1: Create your community
Viva Engage admins will see a banner in the home feed and in the Engage Admin Center with options to learn more and create the community.
Already have an AI or Copilot community? You can apply the Copilot Adoption Community features to an existing community. This adds the setup checklist, suggested members, and suggested content—without changing your current posts or customizations.
Step 2: Customize your community
Your new community includes a customizable cover photo and description, is marked as an official community, and comes with the onboarding checklist below.
- Pin resources to make key links easy to find (for example: training, policies, or FAQs).
- Review suggested content from a Microsoft-curated library that refreshes weekly. Everything is editable before you publish.
- Add a community expert by selecting members as experts. You can add more experts at any time.
- Add members with dynamic suggestions as Copilot licenses roll out, or add members manually.
- Create a post to get things moving. Pro tip: use Suggested Content for your first post, or start with a warm welcome.
Step 3: Make your community the place to go for Copilot news and learning
Once your community is live, encourage champions and Copilot enthusiasts to participate. Tiffany Terry-Hughes, Senior Manager of IT Communications at Micron, told us:
Our Copilot Adoption Community has been a great place for people to share their prompts and use cases, short videos on how to perform Copilot actions within applications, and essentially grow not just the community and user base, but everyone’s ability to become experts and influencers. There are people who are not on my team, who I’ve never met before, who are sharing their use cases—and I’m choosing to mark them as experts in this community.
Terry-Hughes and her team keep Copilot adoption practical with frequent communications and regular training. “We showcase specific use cases that we know our employees could benefit from,” she said.
As you plan content for your Copilot Adoption Community, use these best practices to keep posts relevant, engaging, and easy to try:
- Focus on Copilot scenarios people encounter in their daily work.
- Highlight real examples from employees, not just official guidance.
- Encourage visible participation from leaders or champions.
- Maintain a consistent cadence, and use short series when a topic needs reinforcement (and mix formats like tips, polls, questions, and short videos).
Start by reviewing Microsoft’s suggested content each week and sharing what fits your employees. Suggested content now shows a Posted status and timestamp so you can track what you’ve shared. Viva Engage admins with the Copilot Adoption Community enabled get an email when new suggested content is published.
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