KB: Upgrade to System Center 2012 Service Manager R2 fails and returns a ReportLibrary.mpb error

First published on TECHNET on Nov 25, 2013

When you try to upgrade from Microsoft System Center 2012 Service Manager Service Pack 1 (SP1) to Microsoft System Center 2012 Service Manager R2, the installation fails and the following error is logged in the Setup log:

ImportMsiPackage: Loading management pack C:\Program Files\Microsoft System Center 2012\Service Manager\ReportLibrary.mpb.
ImportBundle: We are using the Client API to load the MP.
ImportBundle: Created the package reader.
ImportBundle: Read the msi package.
ImportBundle: Error: Unable to load management pack C:\Program Files\Microsoft System Center 2012\Service Manager\ReportLibrary.mpb
: Verification failed with 1 errors:
-------------------------------------------------------
Error 1:
Found error in 2|ServiceManager.ConfigurationManagement.Report.Library|7.5.3079.0|ServiceManager.ConfigurationManagement.Report.Library|| with message:
Could not load management pack <ID=Microsoft.SystemCenter.ConfigurationManager.Datawarehouse, KeyToken=31bf3856ad364e35, Version=7.5.3079.0>. The management pack was not found in the store.
: Version mismatch. The management pack (<Microsoft.SystemCenter.ConfigurationManager.Datawarehouse, 31bf3856ad364e35, 7.5.2905.0>) requested from the database was version 7.5.3079.0 but the actual version available is 7.5.2905.0.

This problem occurs if the Sccmdw.mpb file is not imported during the installation process. For more details and a resolution, please see the following:

KB2909838 - Upgrade to System Center 2012 Service Manager R2 fails and returns a ReportLibrary.mpb error ( http://support.microsoft.com/kb/2909838 )

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

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