A System Center Virtual Machine Manager 2008 P2V fails with 'A device attached to the system is not functioning (0x8007001F)'

Microsoft

Feb 15, 2019

First published on TECHNET on Oct 20, 2011

Here’s another great new KB article we published today. This one will tell you how to fix an issue where a P2V fails with error 8007001F:

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Symptoms

A System Center Virtual Machine Manager 2008 (SCVMM) Physical to Virtual (P2V) conversion fails when attempting to mount a .VHD file, reporting that a device attached to the system is not functioning. The hex code is highly correlated with this issue.

Error (12700)
VMM cannot complete the Hyper-V operation on the contoso10.com server because of the error: 'The system failed to mount 'C:\ClusterStorage\Volume3\NewSystem\C_2011-11-29T035848.vhd'. Error Code: A device attached to the system is not functioning.
(A device attached to the system is not functioning (0x8007001F))

Cause

This can occur if antivirus realtime scanning places a lock on the file in the error message, making it impossible for SCVMM to continue operations.

Resolution

Modify the antivirus realtime scanning operations so that the file extensions and processes below are excluded. Perform this action on the SCVMM Server and all Hosts it manages.

To resolve this issue, configure the real-time scanning component within your antivirus software to exclude the following directories and files:

Default virtual machine configuration directory (C:\ProgramData\Microsoft\Windows\Hyper-V)
Custom virtual machine configuration directories
Default virtual hard disk drive directory (C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks)
Custom virtual hard disk drive directories
Snapshot directories
Vmms.exe (Note: May need to be configured as process exclusions within the antivirus software)
Vmwp.exe (Note: May need to be configured as process exclusions within the antivirus software)
All VHD, AVHD, VSV and ISO files

More Information

For more information on antivirus options with Microsoft products see this article.

Virus scanning recommendations for Enterprise computers that are running currently supported versions of Windows
http://support.microsoft.com/kb/822158

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2628135: A System Center Virtual Machine Manager 2008 P2V fails with 'A device attached to the system is not functioning (0x8007001F)'

J.C. Hornbeck | System Center Knowledge Engineer