New extended service term for Cloud Solution Provider (CSP) subscriptions

DETAILS:

Effective April 1, 2026, the free grace period for accessing services on non-renewed subscriptions will be discontinued. Customers and partners will have three choices after expiration:  

• Renew to a new term  

• Cancel at end of term (services end immediately)  

• Move to extended service term 

About the extended service term  

• Customers can maintain access to services while deciding next steps  

• Priced at the standard monthly rate with a 3% uplift 

• Cancel anytime (billing is prorated)  

This update provides a clear continuity option for customers who keep using services after expiration––and helps align ongoing usage with the cost to maintain those services. 

NEXT STEPS:

• Be aware that effective April 1, 2026, subscriptions that meet all three of the following conditions will automatically be moved into EST at expiration: purchased on or after April 1, 2025; expires on or after April 1, 2026; and auto-renew is set to off. 

• Review the details on this coming change and become familiar with the system updates that are required. 

• Review the coming change with your customers and discuss the best option for their business needs before the end of their services terms to avoid unexpected billing. 

• Prepare for technical implementation. Coordinate with your technical teams to schedule the necessary updates as soon as sandbox is available in November and the new cancel at end of term option is available in January. 

To find out more about these changes, register for the partner enablement call on October 23, 2025.