Goodwill NYNJ’s mission has always been clear: help people with disabilities and other barriers to employment find meaningful work. But with resumes arriving in every format imaginable—and staff manually reformatting each one—the process often slowed down opportunities for qualified candidates.
That changed when Goodwill partnered with Microsoft at Hack4Good. Together with GoodTemps, Microsoft, Redapt, and student technologists, they built Resume Builder, an AI‑powered tool that quickly turns scattered resume information into a clean, professional format while keeping humans in full control of final approvals.
The impact has been immediate. Goodwill has processed hundreds of resumes, saved nearly 200 staff hours, and helped job seekers get to interviews 25% faster—freeing staff to focus on coaching candidates and engaging employers rather than fixing formatting issues.
Why it matters for nonprofits
Goodwill’s experience shows how mission‑driven organizations can use AI responsibly to scale impact, reduce staff burden, and move faster without sacrificing the human connection at the heart of their work. When nonprofits co‑create technology with the communities they serve, innovation becomes not just efficient—but equitable.
To learn more, visit: Microsoft for Nonprofits LinkedIn
