IMPORTANT! Microsoft Teams Android devices will be commencing auto updates for firmware in order to migrate to Intune AOSP device management starting on May 15th.
These firmware updates are not pauseable. Devices will simply take them following the phases set in Teams Admin Center:
Validation: 0-15 days
General: 16-45 days (default)
Final: 45-60 days
Please ensure that all prerequisites for AOSP device management migration are completed for your organization to ensure a smooth migration. Your devices may sign out during migration if the prerequisites are not carried out properly.
Please see the table below for the schedule of auto updates for your devices.
OEM
Device Type
Models
Firmware (manual) availability
Auto update start
AudioCodes
Phones
C470HD C430HD C435HD C455HD
Available
May 15th 2025
AudioCodes
Rooms
RXV81 RXV200 RXPad
Available
May 15th 2025
AudioCodes
Panels
RX Panel
Available
May 15th 2025
Crestron
Panels
TSS-770 TSS-1070
April 2025
June 15th 2025
Crestron
Rooms
Crestron AIO Video Bar 70 Crestron Touch Panel TS-1070
April 2025
May 31st 2025
Cisco
Rooms
Cisco Room Bar Cisco Room Bar Pro Cisco Room Kit EQ Cisco Room Kit Pro Cisco Desk Pro Cisco Room Kit EQX Cisco Board Pro G2 75 Cisco Board Pro 55 Cisco Board Pro 75 Cisco Board Pro G2 55 Cisco Navigator
Available
May 15th 2025
Cisco
Panels
Cisco Navigator Panel
Available
May 15th 2025
DTEN
Rooms
DTEN D7X 75" DTEN D7X 55" DTEN Bar DTEN Mate TC
Available
May 15th 2025
Jabra
Rooms
Jabra Panacast 50 VBS Jabra Panacast 50 TC
Available
May 15th 2025
Logitech
Rooms
RallyBar [VR0019] RallyBar mini [VR0020] TAP IP [VR0029] RoomMate [VR0030] Logi Rallybar Huddle [VR0034]
May 2025
June 15th 2025
Logitech
Panels
Tap Scheduler [VR0028] DockFlex [VR0035]
May 2025
June 15th 2025
Neat
Rooms
Neat Pad [NF19A1] Neat Bar [NF19B1] Neat Board [NF19C1] Neat Bar Pro [NF21D1] Neat Bar Gen2 [NF22E1] Neat Board 50 [NF22H1] Neat Board Pro 65 [NF23K1]
April 2025
May 31st 2025
Neat
Displays
NeatFrame
TBD
TBD
Neat
Panels
Neat Pad [NF19A1]
April 2025
May 31st 2025
Poly
Phones
CCX350 CCX400 CCX500 CCX505 CCX600 TrioC60
Available
Note: Manual firmware availability requires updating to Teams app version 1449/1.0.94.2025084203 as a prerequisite
May 31st 2025
Poly
Rooms
Poly Studio X30 Poly Studio X50 Poly Studio X52 Poly Studio X70 Poly Studio X72 Poly Studio G7500 Poly Studio G62 Poly TC8 Poly TC10
We are pleased to announce that Microsoft Teams Android devices will be moving to Intune Android Open Source Project (AOSP) device management later this year. AOSP device management will be the mobile device management (MDM) platform for Teams devices going forward. This move will bring a more reliable experience, an improved deployment experience for admins, and it will serve as the platform for future innovation and richer management scenarios for Microsoft Teams Android devices (Teams Rooms, Teams panels, Teams phones, and Teams displays).
AOSP Device Management is the replacement for the legacy Android Device Administrator solution used for managing Teams Devices.
This mandatory migration will take place over several months and will not start until Q4CY24 continuing into H1CY25. We’ve taken great care to minimize the end user and IT admin impact with this migration, but there is action required for you as the IT admin. Following our published guidance for migration will only take a few minutes and will ensure your devices are seamlessly migrated between MDM platforms with a simple firmware upgrade and set you up for success for new device enrollments in the future. End users will notice no difference in device functionality.
There are two parts to a successful migration to AOSP Device Management:
Step 1: Create new enrollment profiles & configuration/compliance policies in Intune. This step can be completed today, even before the firmware updates are available. Performing these steps will have no impact on existing devices but please note that failing to create enrollment profiles before performing step 2 will result in signed out Teams Devices.
Step 2: Once the AOSP Device Management capable firmware is released in Teams Admin Center, you will need to install the firmware updates for each of the supported Teams Devices. This firmware update will automatically unenroll the device from Device Administrator and re-enroll the device with AOSP Device Management using the enrollment profile created in Step 1. This entire process will be done while the device remains signed into Teams. These firmware updates will be made available from Teams Admin Center as a manual update to allow you time to slowly migrate your devices. Updates will switch to automatic in H1CY25 for those with large quantities of devices.
Step by step guidance on how to complete steps 1 and 2 (as well as guidance for configuration & compliance policies) can be found in the AOSP Device Management migration admin guide.
For more details on the AOSP Device Management migration, watch the Step-by-Step AOSP Migration video linked below:
FAQ:
How will I know firmware is available for my devices?
When AOSP DM compatible firmware is available for your devices a firmware update will show as available for your Teams Device in Teams Admin Center labeled as AOSP.
Will the firmware update be pushed out automatically? My organization needs time to prepare!
AOSP DM firmware will initially be available as manual updates for a period of time, allowing organizations to prepare the prerequisites and test the new firmware on specifically selected devices. It will become a mandatory auto update only after this manual update period. See the table above.
Your organization can already complete the prerequisites of creating enrollment profiles and AOSP policies today even before the firmware is generally available.
Isn't Device Administrator being deprecated by end of year 2024? What happens if my devices haven't migrated to AOSP by then?
Although Device Administrator will be deprecated by end of year for devices with GMS, Teams Devices are not GMS devices and therefore will remain supported with Device Administrator for Intune enrollment until AOSP migration is completed as Device Administrator is not being deprecated for non-GMS devices. Read more here in the Intune blog on Device Administrator deprecation: Click Here
My organization uses device identifiers today combined with enrollment restrictions to limit Android Device Administrator enrollment, is there something similar with AOSP Device Management?
We've made this easier with AOSP Device Management! Teams Android Devices automatically enroll as corporate with no need to filter because when you set the Teams Devices toggle in the enrollment profile, only Teams Devices can enroll with AOSP DM, end user mobile devices do not have a way to enroll with AOSP DM so there is no need to use enrollment restrictions like before.
My organization does not enroll our Teams Android Devices in Intune today, do we need to do anything?
No, if your organization does not enroll its Teams Devices into Intune today and currently has the Intune license unassigned from accounts signing into Teams Devices, there will be no impact when you install the new device firmware which supports AOSP device management. Your devices will get the new management applications, but no action is required beyond updating the devices to the new firmware once released.
What happens if I don’t do anything?
Devices will initially be offered firmware updates manually through Teams Admin Center, however in H1CY25 this will change to automatic update regardless of admin action.
If your organization does enroll its Teams devices into Intune, then by not creating an enrollment profile, devices will fail to enroll properly in Intune and will thus not be able to sign in (or sign out if they were already signed in before). Not creating new AOSP policies could lead to unexpected issues in your environment, as Device Administrator policies will not be migrated automatically.
Wait, I don’t have to enroll my devices in Intune at all? Why would I want to use Intune?
Intune provides a security wrapper around your devices allowing you to set security controls as well as detect if the device is compliant with your organization security requirements prior to allowing the device to sign in to your M365 instance.
Does this change mean I will no longer see my Teams Android Devices in Teams admin center or the Pro Management Portal?
No, this migration changes the enrollment method into Microsoft Intune but has no impact on the manageability inside of Teams admin center or the Teams Pro Management Portal.
Are there devices that will not migrate to AOSP Device Management?
All devices currently certified and supported for Microsoft Teams will be migrated, those devices can be found here:
There are some Teams Android Devices that were previously supported, but are now end of life, which you may still have in your environment, those legacy devices specifically not migrating are listed here:
AudioCodes C448HD (Teams Phone)
AudioCodes C450HD (Teams Phone)
AudioCodes RXV80 (Teams Rooms on Android)
Crestron UC-2 (Teams Phone)
Crestron UC-P8 (Teams Phone)
Crestron UC-P8-I (Teams Phone)
Crestron UC-P10 (Teams Phone)
Crestron UC-P10-I (Teams Phone)
Crestron UC-P8-C (Teams Phone)
Crestron UC-P8-C-I (Teams Phone)
Crestron UC-P10-C (Teams Phone)
Crestron UC-P10-C-I (Teams Phone)
Crestron UC-P8-TD (Teams Display)
Crestron UC-P8-TD-I (Teams Display)
Crestron UC-P10-TD (Teams Display)
Crestron UC-P10-TD-I (Teams Display)
EPOS Expand Vision 3T (Teams Rooms on Android)
EPOS Expand Vision 5T (Teams Rooms on Android)
EPOS Expand Control TC (Teams Rooms on Android)
EPOS Expand Control Panel (Teams Panel)
Lenovo ThinkSmart View (Teams Display)
Lenovo ThinkSmart View Plus (Teams Display)
Polycom Trio 8500 (Teams Phone)
Polycom Trio 8800 (Teams Phone)
Yealink T55/55A (Teams Phone)
Yealink T56/56A (Teams Phone)
Yealink T58/58A (Teams Phone)
Yealink CP960 (Teams Phone)
Yealink VP59 (Teams Phone)
Yealink MP52 (Teams Phone)
Yealink VC210 (Teams Rooms on Android)
Yealink DeskVisio 24 (Teams Display)
What happens with those devices that will not migrate?
The devices listed above will remain on Android Device Administrator. These devices can still be used once Android Device Administrator is fully deprecated but will be considered legacy and unsupported where features may be removed at any time. To use the device you will need to unenroll from Intune and then sign the device back in without an Intune license assigned to the account, more information about this can be found here: Manage Intune devices with Android device administrator | Microsoft Learn
Will I notice anything different with the devices after the migration?
No, the devices will not look any different from an end user perspective. As an IT admin you will see two new applications installed on your devices (visible in the software health tab in Teams Admin Center), these two applications are the “Authenticator” app and the “Microsoft Intune” app these applications replace the previous “Company Portal” application.
Does the sign-in process for devices change once this migration has been completed?
With the exception of the case with Device Code Flow documented below, there is no change to the sign-in process or the look and feel of your devices with this migration.
Why is sign-in failing using microsoft.com/devicelogin (Device Code Flow (DCF))?
For sign in with a personal account, if user interactive MFA is enforced via policy, the web sign in using microsoft.com/devicelogin is not supported. This can be mitigated through the following methods:
Use filters via conditional access to exclude user-interactive MFA policy from sign in (based on known network location or device type filters).
Sign in locally on the Teams device, the user interactive MFA prompt will appear on the Teams Device, users can interact, complete the MFA prompt and sign in successfully.
Why not use Android Enterprise?
Android Enterprise specifically requires Google Mobile Services, and since Teams Devices do not contain Google Mobile Services, AOSP Device Management is our solution.
What if once this migration is complete, I take a device out of storage that has not been through the migration? Will I be able to upgrade it?
Yes, there will be out of box updates available to ensure devices are able to receive the latest apps and can be automatically enrolled using AOSP DM.
When creating the enrollment profile, how long should I set the enrollment profile token expiration date?
If you're participating in a private preview of AOSP DM, please ensure your enrollment policy has a 90 day or shorter expiration, at GA you can replace this with an extended enrollment profile. Those waiting for General Availability without having any devices in preview, feel free to utilize the 65 year expiration.
Once AOSP DM is generally available and I have a device I want to setup for the first time, will I need to use the QR code option in the enrollment profile? Or do I need to create another enrollment profile?
No, the QR code you can generate when creating an AOSP DM enrollment profile in Intune is not applicable for Teams Android Devices and will not be available for use if the "Teams Device" toggle is selected when creating the enrollment profile. And no, for brand new devices signing in for the first time after AOSP DM is generally available, they will enroll using the existing enrollment profile you've created in the migration documentation.
What AOSP policies are supported for Teams Devices?
There's currently a limited set of supported compliance policies for Teams Android Devices enrolled with AOSP Management but more are planned for in future releases:
Device Health Rooted devices (Block).
Device Properties Minimum OS version.
Device Properties Maximum OS version.
System Security Require encryption of data storage on device.
I am a new customer to Teams Devices and want to skip Android Device Administrator, can I enroll my devices using AOSP DM now?
First, thank you for purchasing Teams Devices! But to ensure stability, supportability, and a positive customer experience, we've limited AOSP DM to a subset of preview customers with existing Teams Devices. We ask all new customers to please use Android Device Administrator until AOSP DM is generally available.
Note: If these devices are signed in with user accounts requiring user interactive multi-factor authentication, they may be prompted to sign back in post migration, this is expected.
How can I use a device enrollment manager (DEM) account to enroll my Teams devices?
Hi, as the firmware became available for yealinks i have pushed it to 3 test devices. all appear to remain as Android device administrator in intune after the update. the 2 apps got installed and the device appears to be healthy. any ideas please?
We have two YeaLink MP56 E2 Teams Phones that were bricked by their firmware update. We have recovered the phones from the brick issue, but now when we go to log in the phones for our President and CEO their phones say "Device Administrator is disabled. Contact your Admin". Originally these phones appeared in Team/Devices/Phones in the Teams Admin. They still appear there, but show up offline. We went into Intune and created an ASOP policy, but for a company of 7 people with only 2 physical phones. How do we get these two physical desk phones up and operating again so they will connect to Teams?
We have created the AOSP Policy in our PoC lab Tennant.
MDM Authority is set to Intune;
Created AOSP Android Enrollment policy.
Our configuration disables Bluetooth and block Bluetooth configuration;
Our compliance policy that checks whether the device is rooted or not, and Minimum OS version = 10.
We have a CCX400 and Trio C60 handsets which are on firmware v9.1.0.9161 (AOSP version), Teams 1449/1.0.94.2025084203, Microsoft Intune 24.09.1.
If we login the phone using device login method, and enter the code, the phone's screen revert back to the refresh code. However, if we sign-in using: 'Sign in on this device' at the bottom of the screen and enter the email address, it goes to the Auth on your mobile and then sign-in to Teams.
Company Portal was working with device login method.
What might have caused for the device login method to fail?
Hi ctruong read "Why is sign-in failing using microsoft.com/devicelogin (Device Code Flow (DCF))?" from this blog. If your account use MFA to login, microsoft.com/devicelogin is no longer supported for personal devices. You have to logon direct on the phone and the MFA popup should appear on the phone!
Thanks for pointing that out. I wonder if this is due to the reports of attackers abusing device code flow to trick users into entering their MFA credentials remotely into attacker-controlled devices.
I have the same issue. In our small test environment, we have 1 device with firmware 9.1.x. The other devices are not presented with the option to update from 9.0.x.
We have a combination of Poly CCX400s and CCX500 devices.
For sign in with a personal account, if user interactive MFA is enforced via policy, the web sign in using microsoft.com/devicelogin is not supported.
Anyone from MS can confirm if this is the way moving forward? We have some customer who uses 3rd party MFA and they can only log in using web browser as the phone doesnt handle MFA redirection well. It seems there is a change in MFA flow as previously MFA is challenged on browser using Device Code Flow. Now MFA challenge seems to be in the phone and its quite a big issue for some of my customers.
We have deployed the 9.1.0.9161 firmware to over 400 CCX 500's. The only issue I am having is now a message appears every few minutes stating "File was not present on the server". It isn't affecting the phone's features at all but is freaking out my users and I've been overrun with complaints. If I understand correctly, its looking for a file server to pull down a configuration file for provisioning. Since the phone is in Teams mode, it shouldn't be looking for a file server and I don't know how to turn the message off. The message goes away on some phones after a hard reboot but on others, a reboot has no effect and the message returns. Is anyone else experiencing this?
I saw this message in the logs of the CCX phones I tested with.
The Phones that are impacted in my environment have not previously been enrolled into Intune. They only appear in TAC. I did not see a popup message to the user screen at the time of testing! It has not changed the CCX phone capabilities.
When my test phones are enrolled with Android device manager & TAC, it migrates smoothly to AOSP. When it is enrolled only in TAC it fails. I have not yet found a way to move these failed CCX phones into Intune with AOSP. I too suspect that this error message is a HINT or is part of the issue. I don't have access to support with Poly to check my theory with Poly.
Is anyone else experiencing issues with devices that have an MTR Basic license assigned (with no Intune license included)?
I am noticing some weird goings on with devices that have applied Yealink's AOSP firmware, notably our A30 which, once updated to the AOSP firmware, signed itself out despite me already creating the AOSP enrolment profile in Intune before Christmas!
I assumed MTR Basic-licensed devices would not be affected, was that a mistake on my part?
I'm staying away from this update for now and leaving auto-updates off. First off, the Android AOSP firmware has not appeared for the Poly Studio series devices in my Tenant and the AOSP policy still shows as "Preview" I only show the CCX phones section as having the 9.1.0.9161 available but I'm wary to try it given the comments here.
Tenoreprimo67AOSP firmware will not automatically update the devices from android device manager fw. You can still wait for next AOSP versions and try.
I tried the new Firmware for the CCX500, and it updated successfully and kept the logged in user. ...but it didnt appear in the new AOSP-teams devices Enrolment. I tried it with a few handsets, all appear in the TAC, but none in Intune.
The users experience seems fine. The admin experience is not as good without the intune.
Is anyone else having an issue seeing the CCX500 appear in intune after the upgrade to firmware 9.1.0.9161 ?
Hi Gazz did you check the webinterface of the phone. My experience was to change from CP to AOSP also select AOSP firmware from the Poly webinterface is needed for these AOSP firmware.
re: select AOSP firmware from the Poly webinterface is needed for these AOSP firmware.
where abouts in the web interface for the phone can I select to use the AOSP Firmware. the software update (Utilities > Software Upgrade) is the only spot I can find. it shows the appropriate version already.
################################################## In TAC, the details for the phone show that the Company Portal is gone. It now has Authenticator and MS Intune. The logs on the phone show that the new apss are installed & that the provisioning failed. i assume the failure is because of the Configuration of the URL. i dont know where to find these URL details that failed.
anyone know what the below highlighted text is referencing?
Thanks hbunkradt , forget to mention this is for poly ccx models.
it is not showing as sign out on TAC and the code is not refreshing automatically even after device reboot and factory reset. a person must onsite and press it manually to obtain a new code.
therefore, i'm checking if there's any other way we can refresh the code remotely.
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Take action now if you Administer Android Based Teams Devices in your Organization
","body":"
IMPORTANT! Microsoft Teams Android devices will be commencing auto updates for firmware in order to migrate to Intune AOSP device management starting on May 15th.
\n
These firmware updates are not pauseable. Devices will simply take them following the phases set in Teams Admin Center:
\n
\n
Validation: 0-15 days
\n
General: 16-45 days (default)
\n
Final: 45-60 days
\n
\n
Please ensure that all prerequisites for AOSP device management migration are completed for your organization to ensure a smooth migration. Your devices may sign out during migration if the prerequisites are not carried out properly.
\n
Please see the table below for the schedule of auto updates for your devices.
\n
OEM
Device Type
Models
Firmware (manual) availability
Auto update start
AudioCodes
Phones
\n
C470HD C430HD C435HD C455HD
\n
\n
Available
\n
May 15th 2025
AudioCodes
Rooms
RXV81 RXV200 RXPad
Available
May 15th 2025
AudioCodes
Panels
RX Panel
Available
May 15th 2025
Crestron
Panels
TSS-770 TSS-1070
April 2025
June 15th 2025
Crestron
Rooms
Crestron AIO Video Bar 70 Crestron Touch Panel TS-1070
April 2025
May 31st 2025
Cisco
Rooms
\n
Cisco Room Bar Cisco Room Bar Pro Cisco Room Kit EQ Cisco Room Kit Pro Cisco Desk Pro Cisco Room Kit EQX Cisco Board Pro G2 75 Cisco Board Pro 55 Cisco Board Pro 75 Cisco Board Pro G2 55 Cisco Navigator
\n
\n
Available
\n
May 15th 2025
Cisco
Panels
Cisco Navigator Panel
Available
May 15th 2025
DTEN
Rooms
DTEN D7X 75\" DTEN D7X 55\" DTEN Bar DTEN Mate TC
Available
May 15th 2025
Jabra
Rooms
\n
Jabra Panacast 50 VBS Jabra Panacast 50 TC
\n
\n
Available
\n
May 15th 2025
Logitech
Rooms
\n
RallyBar [VR0019] RallyBar mini [VR0020] TAP IP [VR0029] RoomMate [VR0030] Logi Rallybar Huddle [VR0034]
\n
\n
May 2025
\n
June 15th 2025
Logitech
Panels
\n
Tap Scheduler [VR0028] DockFlex [VR0035]
\n
\n
May 2025
\n
June 15th 2025
Neat
Rooms
\n
Neat Pad [NF19A1] Neat Bar [NF19B1] Neat Board [NF19C1] Neat Bar Pro [NF21D1] Neat Bar Gen2 [NF22E1] Neat Board 50 [NF22H1] Neat Board Pro 65 [NF23K1]
\n
\n
April 2025
\n
May 31st 2025
Neat
Displays
\n
NeatFrame
\n
\n
TBD
\n
TBD
Neat
Panels
\n
Neat Pad [NF19A1]
\n
\n
April 2025
\n
May 31st 2025
Poly
Phones
\n
CCX350 CCX400 CCX500 CCX505 CCX600 TrioC60
\n
\n
Available
\n
Note: Manual firmware availability requires updating to Teams app version 1449/1.0.94.2025084203 as a prerequisite
\n
May 31st 2025
Poly
Rooms
\n
Poly Studio X30 Poly Studio X50 Poly Studio X52 Poly Studio X70 Poly Studio X72 Poly Studio G7500 Poly Studio G62 Poly TC8 Poly TC10
We are pleased to announce that Microsoft Teams Android devices will be moving to Intune Android Open Source Project (AOSP) device management later this year. AOSP device management will be the mobile device management (MDM) platform for Teams devices going forward. This move will bring a more reliable experience, an improved deployment experience for admins, and it will serve as the platform for future innovation and richer management scenarios for Microsoft Teams Android devices (Teams Rooms, Teams panels, Teams phones, and Teams displays).
\n
\n
AOSP Device Management is the replacement for the legacy Android Device Administrator solution used for managing Teams Devices.
\n
This mandatory migration will take place over several months and will not start until Q4CY24 continuing into H1CY25. We’ve taken great care to minimize the end user and IT admin impact with this migration, but there is action required for you as the IT admin. Following our published guidance for migration will only take a few minutes and will ensure your devices are seamlessly migrated between MDM platforms with a simple firmware upgrade and set you up for success for new device enrollments in the future. End users will notice no difference in device functionality.
\n
There are two parts to a successful migration to AOSP Device Management:
\n
\n
Step 1: Create new enrollment profiles & configuration/compliance policies in Intune. This step can be completed today, even before the firmware updates are available. Performing these steps will have no impact on existing devices but please note that failing to create enrollment profiles before performing step 2 will result in signed out Teams Devices.
\n
\n\n
\n
Step 2: Once the AOSP Device Management capable firmware is released in Teams Admin Center, you will need to install the firmware updates for each of the supported Teams Devices. This firmware update will automatically unenroll the device from Device Administrator and re-enroll the device with AOSP Device Management using the enrollment profile created in Step 1. This entire process will be done while the device remains signed into Teams. These firmware updates will be made available from Teams Admin Center as a manual update to allow you time to slowly migrate your devices. Updates will switch to automatic in H1CY25 for those with large quantities of devices.
\n
\n
Step by step guidance on how to complete steps 1 and 2 (as well as guidance for configuration & compliance policies) can be found in the AOSP Device Management migration admin guide.
\n
For more details on the AOSP Device Management migration, watch the Step-by-Step AOSP Migration video linked below:
\n
\n\n
FAQ:
\n
How will I know firmware is available for my devices?
\n
When AOSP DM compatible firmware is available for your devices a firmware update will show as available for your Teams Device in Teams Admin Center labeled as AOSP.
\n
Will the firmware update be pushed out automatically? My organization needs time to prepare!
\n
AOSP DM firmware will initially be available as manual updates for a period of time, allowing organizations to prepare the prerequisites and test the new firmware on specifically selected devices. It will become a mandatory auto update only after this manual update period. See the table above.
\n
Your organization can already complete the prerequisites of creating enrollment profiles and AOSP policies today even before the firmware is generally available.
\n
Isn't Device Administrator being deprecated by end of year 2024? What happens if my devices haven't migrated to AOSP by then?
\n
Although Device Administrator will be deprecated by end of year for devices with GMS, Teams Devices are not GMS devices and therefore will remain supported with Device Administrator for Intune enrollment until AOSP migration is completed as Device Administrator is not being deprecated for non-GMS devices. Read more here in the Intune blog on Device Administrator deprecation: Click Here
\n
My organization uses device identifiers today combined with enrollment restrictions to limit Android Device Administrator enrollment, is there something similar with AOSP Device Management?
\n
We've made this easier with AOSP Device Management! Teams Android Devices automatically enroll as corporate with no need to filter because when you set the Teams Devices toggle in the enrollment profile, only Teams Devices can enroll with AOSP DM, end user mobile devices do not have a way to enroll with AOSP DM so there is no need to use enrollment restrictions like before.
\n
My organization does not enroll our Teams Android Devices in Intune today, do we need to do anything?
\n
No, if your organization does not enroll its Teams Devices into Intune today and currently has the Intune license unassigned from accounts signing into Teams Devices, there will be no impact when you install the new device firmware which supports AOSP device management. Your devices will get the new management applications, but no action is required beyond updating the devices to the new firmware once released.
\n
What happens if I don’t do anything?
\n
Devices will initially be offered firmware updates manually through Teams Admin Center, however in H1CY25 this will change to automatic update regardless of admin action.
\n
If your organization does enroll its Teams devices into Intune, then by not creating an enrollment profile, devices will fail to enroll properly in Intune and will thus not be able to sign in (or sign out if they were already signed in before). Not creating new AOSP policies could lead to unexpected issues in your environment, as Device Administrator policies will not be migrated automatically.
\n
Wait, I don’t have to enroll my devices in Intune at all? Why would I want to use Intune?
\n
Intune provides a security wrapper around your devices allowing you to set security controls as well as detect if the device is compliant with your organization security requirements prior to allowing the device to sign in to your M365 instance.
\n
Does this change mean I will no longer see my Teams Android Devices in Teams admin center or the Pro Management Portal?
\n
No, this migration changes the enrollment method into Microsoft Intune but has no impact on the manageability inside of Teams admin center or the Teams Pro Management Portal.
\n
Are there devices that will not migrate to AOSP Device Management?
\n
All devices currently certified and supported for Microsoft Teams will be migrated, those devices can be found here:
There are some Teams Android Devices that were previously supported, but are now end of life, which you may still have in your environment, those legacy devices specifically not migrating are listed here:
\n
\n
AudioCodes C448HD (Teams Phone)
\n
AudioCodes C450HD (Teams Phone)
\n
AudioCodes RXV80 (Teams Rooms on Android)
\n
Crestron UC-2 (Teams Phone)
\n
Crestron UC-P8 (Teams Phone)
\n
Crestron UC-P8-I (Teams Phone)
\n
Crestron UC-P10 (Teams Phone)
\n
Crestron UC-P10-I (Teams Phone)
\n
Crestron UC-P8-C (Teams Phone)
\n
Crestron UC-P8-C-I (Teams Phone)
\n
Crestron UC-P10-C (Teams Phone)
\n
Crestron UC-P10-C-I (Teams Phone)
\n
Crestron UC-P8-TD (Teams Display)
\n
Crestron UC-P8-TD-I (Teams Display)
\n
Crestron UC-P10-TD (Teams Display)
\n
Crestron UC-P10-TD-I (Teams Display)
\n
EPOS Expand Vision 3T (Teams Rooms on Android)
\n
EPOS Expand Vision 5T (Teams Rooms on Android)
\n
EPOS Expand Control TC (Teams Rooms on Android)
\n
EPOS Expand Control Panel (Teams Panel)
\n
Lenovo ThinkSmart View (Teams Display)
\n
Lenovo ThinkSmart View Plus (Teams Display)
\n
Polycom Trio 8500 (Teams Phone)
\n
Polycom Trio 8800 (Teams Phone)
\n
Yealink T55/55A (Teams Phone)
\n
Yealink T56/56A (Teams Phone)
\n
Yealink T58/58A (Teams Phone)
\n
Yealink CP960 (Teams Phone)
\n
Yealink VP59 (Teams Phone)
\n
Yealink MP52 (Teams Phone)
\n
Yealink VC210 (Teams Rooms on Android)
\n
Yealink DeskVisio 24 (Teams Display)
\n
\n
What happens with those devices that will not migrate?
\n
The devices listed above will remain on Android Device Administrator. These devices can still be used once Android Device Administrator is fully deprecated but will be considered legacy and unsupported where features may be removed at any time. To use the device you will need to unenroll from Intune and then sign the device back in without an Intune license assigned to the account, more information about this can be found here: Manage Intune devices with Android device administrator | Microsoft Learn
\n
Will I notice anything different with the devices after the migration?
\n
No, the devices will not look any different from an end user perspective. As an IT admin you will see two new applications installed on your devices (visible in the software health tab in Teams Admin Center), these two applications are the “Authenticator” app and the “Microsoft Intune” app these applications replace the previous “Company Portal” application.
\n
Does the sign-in process for devices change once this migration has been completed?
\n
With the exception of the case with Device Code Flow documented below, there is no change to the sign-in process or the look and feel of your devices with this migration.
\n
Why is sign-in failing using microsoft.com/devicelogin (Device Code Flow (DCF))?
For sign in with a personal account, if user interactive MFA is enforced via policy, the web sign in using microsoft.com/devicelogin is not supported. This can be mitigated through the following methods:
\n
\n
Use filters via conditional access to exclude user-interactive MFA policy from sign in (based on known network location or device type filters).
\n
Sign in locally on the Teams device, the user interactive MFA prompt will appear on the Teams Device, users can interact, complete the MFA prompt and sign in successfully.
\n
\n
Why not use Android Enterprise?
\n
Android Enterprise specifically requires Google Mobile Services, and since Teams Devices do not contain Google Mobile Services, AOSP Device Management is our solution.
\n
What if once this migration is complete, I take a device out of storage that has not been through the migration? Will I be able to upgrade it?
\n
Yes, there will be out of box updates available to ensure devices are able to receive the latest apps and can be automatically enrolled using AOSP DM.
\n
When creating the enrollment profile, how long should I set the enrollment profile token expiration date?
\n
If you're participating in a private preview of AOSP DM, please ensure your enrollment policy has a 90 day or shorter expiration, at GA you can replace this with an extended enrollment profile. Those waiting for General Availability without having any devices in preview, feel free to utilize the 65 year expiration.
\n
Once AOSP DM is generally available and I have a device I want to setup for the first time, will I need to use the QR code option in the enrollment profile? Or do I need to create another enrollment profile?
\n
No, the QR code you can generate when creating an AOSP DM enrollment profile in Intune is not applicable for Teams Android Devices and will not be available for use if the \"Teams Device\" toggle is selected when creating the enrollment profile. And no, for brand new devices signing in for the first time after AOSP DM is generally available, they will enroll using the existing enrollment profile you've created in the migration documentation.
\n
What AOSP policies are supported for Teams Devices?
\n
There's currently a limited set of supported compliance policies for Teams Android Devices enrolled with AOSP Management but more are planned for in future releases:
\n
\n
Device Health Rooted devices (Block).
\n
Device Properties Minimum OS version.
\n
Device Properties Maximum OS version.
\n
System Security Require encryption of data storage on device.
\n
\n
I am a new customer to Teams Devices and want to skip Android Device Administrator, can I enroll my devices using AOSP DM now?
\n
First, thank you for purchasing Teams Devices! But to ensure stability, supportability, and a positive customer experience, we've limited AOSP DM to a subset of preview customers with existing Teams Devices. We ask all new customers to please use Android Device Administrator until AOSP DM is generally available.
Note: If these devices are signed in with user accounts requiring user interactive multi-factor authentication, they may be prompted to sign back in post migration, this is expected.
\n
How can I use a device enrollment manager (DEM) account to enroll my Teams devices?
Can I migrate my devices to AOSP DM while hotdesking?
\n
Migration while a user is hotdesking is not a supported scenario and the migration will fail.
\n
Who do I contact if I need more support or information?
\n
Please reach out to your Microsoft account representatives or open a support case for more details.
\n
","body@stringLength":"27903","rawBody":"
IMPORTANT! Microsoft Teams Android devices will be commencing auto updates for firmware in order to migrate to Intune AOSP device management starting on May 15th.
\n
These firmware updates are not pauseable. Devices will simply take them following the phases set in Teams Admin Center:
\n
\n
Validation: 0-15 days
\n
General: 16-45 days (default)
\n
Final: 45-60 days
\n
\n
Please ensure that all prerequisites for AOSP device management migration are completed for your organization to ensure a smooth migration. Your devices may sign out during migration if the prerequisites are not carried out properly.
\n
Please see the table below for the schedule of auto updates for your devices.
Cisco Room Bar Cisco Room Bar Pro Cisco Room Kit EQ Cisco Room Kit Pro Cisco Desk Pro Cisco Room Kit EQX Cisco Board Pro G2 75 Cisco Board Pro 55 Cisco Board Pro 75 Cisco Board Pro G2 55 Cisco Navigator
We are pleased to announce that Microsoft Teams Android devices will be moving to Intune Android Open Source Project (AOSP) device management later this year. AOSP device management will be the mobile device management (MDM) platform for Teams devices going forward. This move will bring a more reliable experience, an improved deployment experience for admins, and it will serve as the platform for future innovation and richer management scenarios for Microsoft Teams Android devices (Teams Rooms, Teams panels, Teams phones, and Teams displays).
\n
\n
AOSP Device Management is the replacement for the legacy Android Device Administrator solution used for managing Teams Devices.
\n
This mandatory migration will take place over several months and will not start until Q4CY24 continuing into H1CY25. We’ve taken great care to minimize the end user and IT admin impact with this migration, but there is action required for you as the IT admin. Following our published guidance for migration will only take a few minutes and will ensure your devices are seamlessly migrated between MDM platforms with a simple firmware upgrade and set you up for success for new device enrollments in the future. End users will notice no difference in device functionality.
\n
There are two parts to a successful migration to AOSP Device Management:
\n
\n
Step 1: Create new enrollment profiles & configuration/compliance policies in Intune. This step can be completed today, even before the firmware updates are available. Performing these steps will have no impact on existing devices but please note that failing to create enrollment profiles before performing step 2 will result in signed out Teams Devices.
\n
\n\n
\n
Step 2: Once the AOSP Device Management capable firmware is released in Teams Admin Center, you will need to install the firmware updates for each of the supported Teams Devices. This firmware update will automatically unenroll the device from Device Administrator and re-enroll the device with AOSP Device Management using the enrollment profile created in Step 1. This entire process will be done while the device remains signed into Teams. These firmware updates will be made available from Teams Admin Center as a manual update to allow you time to slowly migrate your devices. Updates will switch to automatic in H1CY25 for those with large quantities of devices.
\n
\n
Step by step guidance on how to complete steps 1 and 2 (as well as guidance for configuration & compliance policies) can be found in the AOSP Device Management migration admin guide.
\n
For more details on the AOSP Device Management migration, watch the Step-by-Step AOSP Migration video linked below:
\n
\n\n
FAQ:
\n
How will I know firmware is available for my devices?
\n
When AOSP DM compatible firmware is available for your devices a firmware update will show as available for your Teams Device in Teams Admin Center labeled as AOSP.
\n
Will the firmware update be pushed out automatically? My organization needs time to prepare!
\n
AOSP DM firmware will initially be available as manual updates for a period of time, allowing organizations to prepare the prerequisites and test the new firmware on specifically selected devices. It will become a mandatory auto update only after this manual update period. See the table above.
\n
Your organization can already complete the prerequisites of creating enrollment profiles and AOSP policies today even before the firmware is generally available.
\n
Isn't Device Administrator being deprecated by end of year 2024? What happens if my devices haven't migrated to AOSP by then?
\n
Although Device Administrator will be deprecated by end of year for devices with GMS, Teams Devices are not GMS devices and therefore will remain supported with Device Administrator for Intune enrollment until AOSP migration is completed as Device Administrator is not being deprecated for non-GMS devices. Read more here in the Intune blog on Device Administrator deprecation: Click Here
\n
My organization uses device identifiers today combined with enrollment restrictions to limit Android Device Administrator enrollment, is there something similar with AOSP Device Management?
\n
We've made this easier with AOSP Device Management! Teams Android Devices automatically enroll as corporate with no need to filter because when you set the Teams Devices toggle in the enrollment profile, only Teams Devices can enroll with AOSP DM, end user mobile devices do not have a way to enroll with AOSP DM so there is no need to use enrollment restrictions like before.
\n
My organization does not enroll our Teams Android Devices in Intune today, do we need to do anything?
\n
No, if your organization does not enroll its Teams Devices into Intune today and currently has the Intune license unassigned from accounts signing into Teams Devices, there will be no impact when you install the new device firmware which supports AOSP device management. Your devices will get the new management applications, but no action is required beyond updating the devices to the new firmware once released.
\n
What happens if I don’t do anything?
\n
Devices will initially be offered firmware updates manually through Teams Admin Center, however in H1CY25 this will change to automatic update regardless of admin action.
\n
If your organization does enroll its Teams devices into Intune, then by not creating an enrollment profile, devices will fail to enroll properly in Intune and will thus not be able to sign in (or sign out if they were already signed in before). Not creating new AOSP policies could lead to unexpected issues in your environment, as Device Administrator policies will not be migrated automatically.
\n
Wait, I don’t have to enroll my devices in Intune at all? Why would I want to use Intune?
\n
Intune provides a security wrapper around your devices allowing you to set security controls as well as detect if the device is compliant with your organization security requirements prior to allowing the device to sign in to your M365 instance.
\n
Does this change mean I will no longer see my Teams Android Devices in Teams admin center or the Pro Management Portal?
\n
No, this migration changes the enrollment method into Microsoft Intune but has no impact on the manageability inside of Teams admin center or the Teams Pro Management Portal.
\n
Are there devices that will not migrate to AOSP Device Management?
\n
All devices currently certified and supported for Microsoft Teams will be migrated, those devices can be found here:
There are some Teams Android Devices that were previously supported, but are now end of life, which you may still have in your environment, those legacy devices specifically not migrating are listed here:
\n
\n
AudioCodes C448HD (Teams Phone)
\n
AudioCodes C450HD (Teams Phone)
\n
AudioCodes RXV80 (Teams Rooms on Android)
\n
Crestron UC-2 (Teams Phone)
\n
Crestron UC-P8 (Teams Phone)
\n
Crestron UC-P8-I (Teams Phone)
\n
Crestron UC-P10 (Teams Phone)
\n
Crestron UC-P10-I (Teams Phone)
\n
Crestron UC-P8-C (Teams Phone)
\n
Crestron UC-P8-C-I (Teams Phone)
\n
Crestron UC-P10-C (Teams Phone)
\n
Crestron UC-P10-C-I (Teams Phone)
\n
Crestron UC-P8-TD (Teams Display)
\n
Crestron UC-P8-TD-I (Teams Display)
\n
Crestron UC-P10-TD (Teams Display)
\n
Crestron UC-P10-TD-I (Teams Display)
\n
EPOS Expand Vision 3T (Teams Rooms on Android)
\n
EPOS Expand Vision 5T (Teams Rooms on Android)
\n
EPOS Expand Control TC (Teams Rooms on Android)
\n
EPOS Expand Control Panel (Teams Panel)
\n
Lenovo ThinkSmart View (Teams Display)
\n
Lenovo ThinkSmart View Plus (Teams Display)
\n
Polycom Trio 8500 (Teams Phone)
\n
Polycom Trio 8800 (Teams Phone)
\n
Yealink T55/55A (Teams Phone)
\n
Yealink T56/56A (Teams Phone)
\n
Yealink T58/58A (Teams Phone)
\n
Yealink CP960 (Teams Phone)
\n
Yealink VP59 (Teams Phone)
\n
Yealink MP52 (Teams Phone)
\n
Yealink VC210 (Teams Rooms on Android)
\n
Yealink DeskVisio 24 (Teams Display)
\n
\n
What happens with those devices that will not migrate?
\n
The devices listed above will remain on Android Device Administrator. These devices can still be used once Android Device Administrator is fully deprecated but will be considered legacy and unsupported where features may be removed at any time. To use the device you will need to unenroll from Intune and then sign the device back in without an Intune license assigned to the account, more information about this can be found here: Manage Intune devices with Android device administrator | Microsoft Learn
\n
Will I notice anything different with the devices after the migration?
\n
No, the devices will not look any different from an end user perspective. As an IT admin you will see two new applications installed on your devices (visible in the software health tab in Teams Admin Center), these two applications are the “Authenticator” app and the “Microsoft Intune” app these applications replace the previous “Company Portal” application.
\n
Does the sign-in process for devices change once this migration has been completed?
\n
With the exception of the case with Device Code Flow documented below, there is no change to the sign-in process or the look and feel of your devices with this migration.
\n
Why is sign-in failing using microsoft.com/devicelogin (Device Code Flow (DCF))?
For sign in with a personal account, if user interactive MFA is enforced via policy, the web sign in using microsoft.com/devicelogin is not supported. This can be mitigated through the following methods:
\n
\n
Use filters via conditional access to exclude user-interactive MFA policy from sign in (based on known network location or device type filters).
\n
Sign in locally on the Teams device, the user interactive MFA prompt will appear on the Teams Device, users can interact, complete the MFA prompt and sign in successfully.
\n
\n
Why not use Android Enterprise?
\n
Android Enterprise specifically requires Google Mobile Services, and since Teams Devices do not contain Google Mobile Services, AOSP Device Management is our solution.
\n
What if once this migration is complete, I take a device out of storage that has not been through the migration? Will I be able to upgrade it?
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Yes, there will be out of box updates available to ensure devices are able to receive the latest apps and can be automatically enrolled using AOSP DM.
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When creating the enrollment profile, how long should I set the enrollment profile token expiration date?
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If you're participating in a private preview of AOSP DM, please ensure your enrollment policy has a 90 day or shorter expiration, at GA you can replace this with an extended enrollment profile. Those waiting for General Availability without having any devices in preview, feel free to utilize the 65 year expiration.
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Once AOSP DM is generally available and I have a device I want to setup for the first time, will I need to use the QR code option in the enrollment profile? Or do I need to create another enrollment profile?
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No, the QR code you can generate when creating an AOSP DM enrollment profile in Intune is not applicable for Teams Android Devices and will not be available for use if the \"Teams Device\" toggle is selected when creating the enrollment profile. And no, for brand new devices signing in for the first time after AOSP DM is generally available, they will enroll using the existing enrollment profile you've created in the migration documentation.
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What AOSP policies are supported for Teams Devices?
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There's currently a limited set of supported compliance policies for Teams Android Devices enrolled with AOSP Management but more are planned for in future releases:
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\n
Device Health Rooted devices (Block).
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Device Properties Minimum OS version.
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Device Properties Maximum OS version.
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System Security Require encryption of data storage on device.
\n
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I am a new customer to Teams Devices and want to skip Android Device Administrator, can I enroll my devices using AOSP DM now?
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First, thank you for purchasing Teams Devices! But to ensure stability, supportability, and a positive customer experience, we've limited AOSP DM to a subset of preview customers with existing Teams Devices. We ask all new customers to please use Android Device Administrator until AOSP DM is generally available.
Note: If these devices are signed in with user accounts requiring user interactive multi-factor authentication, they may be prompted to sign back in post migration, this is expected.
\n
How can I use a device enrollment manager (DEM) account to enroll my Teams devices?
Take action now if you Administer Android Based Teams Devices in your Organization
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Moving Teams Android Devices to AOSP Device Management","moderationData":{"__ref":"ModerationData:moderation_data:4406853"},"body":"
Hi, as the firmware became available for yealinks i have pushed it to 3 test devices. all appear to remain as Android device administrator in intune after the update. the 2 apps got installed and the device appears to be healthy. any ideas please?
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Nevermind, figured this out myself. looks like if youre an device enrollment manager it will not move it to the new profile.
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We have two YeaLink MP56 E2 Teams Phones that were bricked by their firmware update. We have recovered the phones from the brick issue, but now when we go to log in the phones for our President and CEO their phones say \"Device Administrator is disabled. Contact your Admin\". Originally these phones appeared in Team/Devices/Phones in the Teams Admin. They still appear there, but show up offline. We went into Intune and created an ASOP policy, but for a company of 7 people with only 2 physical phones. How do we get these two physical desk phones up and operating again so they will connect to Teams?
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We have created the AOSP Policy in our PoC lab Tennant.
MDM Authority is set to Intune;
Created AOSP Android Enrollment policy.
Our configuration disables Bluetooth and block Bluetooth configuration;
Our compliance policy that checks whether the device is rooted or not, and Minimum OS version = 10.
We have a CCX400 and Trio C60 handsets which are on firmware v9.1.0.9161 (AOSP version), Teams 1449/1.0.94.2025084203, Microsoft Intune 24.09.1.
If we login the phone using device login method, and enter the code, the phone's screen revert back to the refresh code. However, if we sign-in using: 'Sign in on this device' at the bottom of the screen and enter the email address, it goes to the Auth on your mobile and then sign-in to Teams.
Company Portal was working with device login method.
What might have caused for the device login method to fail?
Chris Truong
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Have you some conditional access policies in Place? Check the sign-in logs!
Disable MFA for shared devices, it is not supported for shared devices.
MFA is only supported from personal devices, if you login local on device.
br
Holger
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Hi ctruong read \"Why is sign-in failing using microsoft.com/devicelogin (Device Code Flow (DCF))?\" from this blog. If your account use MFA to login, microsoft.com/devicelogin is no longer supported for personal devices. You have to logon direct on the phone and the MFA popup should appear on the phone!
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Thanks for pointing that out. I wonder if this is due to the reports of attackers abusing device code flow to trick users into entering their MFA credentials remotely into attacker-controlled devices.
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Did teams admin center recalled the version 9.1.0?
i can't see the update in TAC anymore, as it stated \"up to date\"
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I have the same issue. In our small test environment, we have 1 device with firmware 9.1.x. The other devices are not presented with the option to update from 9.0.x.
We have a combination of Poly CCX400s and CCX500 devices.
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Hi dan_grace , if you look at the device list on this block Poly ccx phones release is pending😉
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For sign in with a personal account, if user interactive MFA is enforced via policy, the web sign in using microsoft.com/devicelogin is not supported.
Anyone from MS can confirm if this is the way moving forward? We have some customer who uses 3rd party MFA and they can only log in using web browser as the phone doesnt handle MFA redirection well. It seems there is a change in MFA flow as previously MFA is challenged on browser using Device Code Flow. Now MFA challenge seems to be in the phone and its quite a big issue for some of my customers.
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We have deployed the 9.1.0.9161 firmware to over 400 CCX 500's. The only issue I am having is now a message appears every few minutes stating \"File was not present on the server\". It isn't affecting the phone's features at all but is freaking out my users and I've been overrun with complaints. If I understand correctly, its looking for a file server to pull down a configuration file for provisioning. Since the phone is in Teams mode, it shouldn't be looking for a file server and I don't know how to turn the message off. The message goes away on some phones after a hard reboot but on others, a reboot has no effect and the message returns. Is anyone else experiencing this?
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If you find a solution, please update us here. Working on the same issue. Thank you.
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not an answer, just a similar experience.
I saw this message in the logs of the CCX phones I tested with.
The Phones that are impacted in my environment have not previously been enrolled into Intune. They only appear in TAC. I did not see a popup message to the user screen at the time of testing! It has not changed the CCX phone capabilities.
When my test phones are enrolled with Android device manager & TAC, it migrates smoothly to AOSP. When it is enrolled only in TAC it fails. I have not yet found a way to move these failed CCX phones into Intune with AOSP. I too suspect that this error message is a HINT or is part of the issue. I don't have access to support with Poly to check my theory with Poly.
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Is anyone else experiencing issues with devices that have an MTR Basic license assigned (with no Intune license included)?
I am noticing some weird goings on with devices that have applied Yealink's AOSP firmware, notably our A30 which, once updated to the AOSP firmware, signed itself out despite me already creating the AOSP enrolment profile in Intune before Christmas!
I assumed MTR Basic-licensed devices would not be affected, was that a mistake on my part?
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I'm staying away from this update for now and leaving auto-updates off. First off, the Android AOSP firmware has not appeared for the Poly Studio series devices in my Tenant and the AOSP policy still shows as \"Preview\" I only show the CCX phones section as having the 9.1.0.9161 available but I'm wary to try it given the comments here.
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Tenoreprimo67AOSP firmware will not automatically update the devices from android device manager fw. You can still wait for next AOSP versions and try.
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I tried the new Firmware for the CCX500, and it updated successfully and kept the logged in user. ...but it didnt appear in the new AOSP-teams devices Enrolment. I tried it with a few handsets, all appear in the TAC, but none in Intune.
The users experience seems fine. The admin experience is not as good without the intune.
Is anyone else having an issue seeing the CCX500 appear in intune after the upgrade to firmware 9.1.0.9161 ?
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Hi Gazz did you check the webinterface of the phone. My experience was to change from CP to AOSP also select AOSP firmware from the Poly webinterface is needed for these AOSP firmware.
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re: select AOSP firmware from the Poly webinterface is needed for these AOSP firmware.
where abouts in the web interface for the phone can I select to use the AOSP Firmware. the software update (Utilities > Software Upgrade) is the only spot I can find. it shows the appropriate version already.
################################################## In TAC, the details for the phone show that the Company Portal is gone. It now has Authenticator and MS Intune. The logs on the phone show that the new apss are installed & that the provisioning failed. i assume the failure is because of the Configuration of the URL. i dont know where to find these URL details that failed.
anyone know what the below highlighted text is referencing?
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Hi, does anyone know if there is any API we can call to push the \"refresh code\" remotely? without anyone onsite.
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Hi Andy_Chau if you see the phone as sign out on TAC you can try remote sign in.
If not, for yealink phone you can use the Yealink management server to get a screenshot with the code frome the phone.
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Thanks hbunkradt , forget to mention this is for poly ccx models.
it is not showing as sign out on TAC and the code is not refreshing automatically even after device reboot and factory reset. a person must onsite and press it manually to obtain a new code.
therefore, i'm checking if there's any other way we can refresh the code remotely.
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