The latest Microsoft Teams and Microsoft365 expert community briefings, podcasts and upcoming community events.
Expert Briefings:
Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS
Gordon Eddy, VP of Product Management at Ribbon Communications, discusses the evolution of enterprise voice infrastructure—from on-prem appliances to cloud-native, public cloud deployments—and Ribbon's new strategic collaboration with AWS.
- Lessons from Ribbon's 25-year journey from on-prem SBCs to virtualised and fully containerised cloud-native solutions
- The new AWS strategic collaboration agreement and what it means for deployment optimisation, and customer engagement
- How enterprises are navigating hybrid deployments across private data centres and public cloud and the benefits of cloud
- Acumen: Ribbon's intelligent automation platform spanning DevOps, AIOps, and security ops
- Getting started with voice in AWS and leveraging existing cloud infrastructure and CI/CD practices
Real AI Use Cases in the Contact Centre with Luware Nimbus - Costs, Risks and Benefits
Marcel Gaufroid, Head of Sales – EU, at Luware shares a practical, step-by-step approach to implementing AI in the contact centre using Luware Nimbus, drawn from real-world experience with over a thousand customers.
- Luware's three AI pillars for the contact centre: automation, augmentation, and analytics
- Why post-call transcription and summarisation are the essential low-risk first step for any AI strategy
- How post-call processing slashes LLM costs by up to 80% compared to real-time transcription
- Building a feedback loop: using verified agent interactions to train virtual users over time
- Replacing traditional IVR with AI intent detection — achieving over 90% routing accuracy for one insurance customer
- Cost realities of deploying customer-facing virtual agents and why a step-by-step approach matters
Microsoft Teams Monthly Update April 2026
https://empowering.cloud/microsoft-365-ai-workplace-update-march-2026/
MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for April 2026.
MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for April 2026.
Many thanks to AudioCodes for their continued support.
- Places Insider Live
- Microsoft 365 Copilot Cowork Updates
- Anthropic Models for Copilot
- AI Flex Routing in EU and EFTA
- New SharePoint Experience
- Microsoft Teams & AI Powered Workplace News and Roadmap
- Teams Devices News & New Devices
- Upcoming Events
Microsoft Teams Insider Podcast
Damian Lewis at BSI on Creating a First Class Microsoft Teams Rooms Experience at Their New London HQ
Damian Lewis, Digital Workplace Specialist at BSI, shares the story of designing and deploying Microsoft Teams Rooms across BSI's new London headquarters, the Acre.
Microsoft Teams for Frontline Workers: Market Opportunity and Enterprise Mobility with Spectralink
Patrick Watson, Director of Research at Cavell, and Stewart Wright, Business Development Director for Spectralink EMEA, discuss the untapped opportunity in enabling frontline workers with Microsoft Teams.
Microsoft Teams Queues App Explained — Shared Call History, Copilot, and What's Next
Sean Gilmour, Principal Lead PM for Advanced Calling Experience at Microsoft, discusses the evolution of the Microsoft Teams Queues app — from its origins as a purpose-built workspace for collaborative calling to the latest capabilities, including shared call history and some of what is coming next.
Inside Novo Nordisk's Microsoft Teams Rooms Journey — Thousands of Rooms and Counting
Christopher Amdi Mark, Senior IT Architect at Novo Nordisk, shares how the global pharmaceutical company transformed its meeting room estate — from traditional Cisco room systems and telepresence to over 2,500 Microsoft Teams Rooms with plans for more
Upcoming Community Events
Join Microsoft MVPs Zoe Wilson and Kevin McDonnell for Copilot Fireside Chat on April 29th 16:00 UK / 08:00 PT.
Al will be talking about real orgs on Copilot adoption journeys, hurdles they are facing, and how their aspirations line up to reality.
Copilot Fireside Chat is a virtual event that usually takes place on the last Wednesday of each month at 16:00 GMT. All are welcome to come along and discuss everything Copilot. Bring along your Copilot questions and get them answered by the experts, with special guest appearances alongside hosts Zoe and Kevin.
M365 Change in the Real World: How a Fortune 500 Insurance Firm Manages 2,500 Message Center Updates a Year
Microsoft Dynamics 365 Contact Center Insider Live
Teams Fireside Chat – 14th May – 08:00 PST / 16:00 GMT
Joining us for May’s Teams Fireside Chat is a trio of Teams Phone experts from Microsoft:
- Sean Gilmour, Principal Product Manager Lead - Advance Calling, Microsoft
- Wendy Arnett, Principal Product Manager Lead, Microsoft
- Scott Plette, Partner Group Product Manager - Teams Calling and Premium, Microsoft
Talking about the latest in Teams Phone. Bring all your Teams Phone and Teams questions.
Microsoft Teams Devices Ask Me Anything
May sessions
APAC - 19 May | 16:30 AEDT Hosted by MVP Graham Walsh, Phil Clapham, Justin O'Meara and Andrew Higgs at Microsoft
EMEA/NA - 19 May | 16:00 BST / 08:00 PDT Hosted by MVP Graham Walsh, Jimmy Vaughan at Microsoft and MVP Michael Tressler
Microsoft Teams Devices Ask Me Anything is a monthly community event which gives you all an update on the important and Microsoft Teams devices news, as well as the chance to ask questions and get them answered by the experts. We have 2 sessions to cover different time zones, so there's really no excuse not to come along to at least one!
M365 Change Community Round Up
Join MVPs Darrell Webster and Daniel Glenn from the M365 Message Centre Show on Thursday 28th May at 13:00 UK / 08:00 ET / 07:00 CT
The M365 Change Community Round Up is a live monthly call open to all, where we take a closer look at the most impactful Microsoft updates and what they really mean for your organisation.
From urgent action items in the Microsoft 365 Message Center to exciting new features on the Microsoft 365 Roadmap, many changes will significantly impact your organisation's productivity and even have implications for your security and compliance policies.
Stay in the know —not just on new, shiny features, but also on the all-important, high-admin and high-user-impacting items.
