Maybe I have configured this incorrectly, but a couple of things I strugle with:
- To me the "Remote Assistance" with "Remote Help" works the same as "Quick Assist" the only difference is the way you start up the applications. But in both situations you have to create a service request, generate a code and share this with the customer. So why would I lookup the device inside Intune, start a service request session to end up doing exactly what "Quick Assist" can do when I open this via my own start menu?
- If you compare "Remote Assistance" to "TeamViewer" is pretty limited, because copying information (even clipboard) from my computer to our customers computer, is already a issue.
Not sure if there is a roadmap available about what they are going to improve when on this tool? But for us there is no reason why we would start using this at this moment.
Microsoft