Meet the IMS team

In today’s fast-paced digital landscape, identity migration isn’t just a technical process—it’s a critical step in ensuring business continuity, security, and user satisfaction. That’s where our Identity Migration Service (IMS) comes in. A migration platform offering a seamless, IT-friendly, and end-user-focused experience. But what truly sets us apart? Our dedicated team of experts. These are the people who will guide you every step of the way, making your transition smooth, stress-free, and efficient. From initial configuration to the final migration, meet the specialists who ensure your success.

So what's in it for you?

When you choose IMS, you gain access to a team of highly skilled professionals who are committed to making your migration journey smooth and successful. They will help you set up the best solution for synchronization, user and workstation migration, application remediation, or group modernization whether for an on-prem AD or Entra ID in Azure. Most IT staff come across a migration project once in their career, for the members of the IMS team it’s their daily work. All that knowledge is put into the IMS migration platform so that the focus is on getting the best solution for your company, not on reinventing the wheel.

IMS Identity Consultant

Our identity consultant specializes in identity management and security. They work closely with your team to understand your current identity infrastructure and develop a customized synchronization and migration plan that addresses your unique needs. This is done through workshops and subsequent meetings. A few examples are: Do you want to modify any attribute when moving an object from source to target? How to handle users with multiple identities?

IMS Portal Consultant

The portal consultant focuses on the user self-service experience and underlying interfacing aspects of the migration methods. Just like the Identity consultant, they use workshops to determine your needs and translate those into technical implementations. A few examples are: What language support do you want? Is there a need to run external scripts at the time of migration? Are there any prerequisites you want checked before starting the migration? Any applications that require remediation before, during, or after the migration process?

IMS Support Team

We know that identity migration is a complex process, which is why we offer a support team that is available during local office hours on weekdays. There is an add-on available if you require support outside local office hours (e.g. If you’re operating globally) with a maximum of 24-hour support during weekdays. Once the Identity and Portal consultant finishes the configuration and you sign off on the acceptance tests, this team is ready to assist you with any issues or questions that may arise, ensuring minimal disruption to your operations.

IMS Engineering Team

Our engineering team is available to customize the IMS platform to match your specific needs. Whether it's integrating with existing systems or optimizing performance, our engineers can work closely with you to ensure that the IMS platform fits your organization's requirements.

IMS Project Manager

The project manager oversees the entire project on the IMS side, coordinating the efforts of the IMS team and ensuring that the project stays on track. They are your main point of contact and are connected to the project team on the customer side, providing regular updates and addressing any concerns there may be.

Why Choose IMS?

The skilled IMS team brings a wealth of experience and expertise to your migration project. By working with us, you can expect:

• Dedicated team: Staffing is included in the offering, the assigned team will be available to you for the duration of the migration project.
• Seamless Integration: Our team ensures that your identity migration is smooth and hassle-free, minimizing downtime and disruption to your business.
• Customized Solutions: We tailor our migration service to meet your specific needs, ensuring that your new identity infrastructure is optimized for your organization.
• Expert Support: With our skilled worldwide support team and the option to extend the support hours, you can rest assured that help is available when you need it.

In conclusion, our Identity Migration Service is more than just a technical solution — it's a partnership with a team of dedicated professionals who are committed to your success.

Learn more about IMS and its capabilities today on our YouTube channel or have a look at other articles on the IMS blog.

Are you in need of more tailored information? Contact imssales@microsoft.com.