User self-service BitLocker recovery key access with Intune Company Portal website now available

Microsoft Intune now provides users with the ability to access their BitLocker recovery keys via the Intune Company Portal website. This feature enhances user self-service capabilities, reducing the need for IT support for BitLocker recovery. Here's a detailed guide on how to use this feature:

Accessing BitLocker Recovery Key through Intune Company Portal

Prerequisites

1. Microsoft Intune Subscription: Ensure your organization has an active Microsoft Intune subscription.
2. BitLocker Configuration: BitLocker must be enabled and configured on your Windows device.
3. Intune Company Portal App: Make sure you have the Intune Company Portal app installed and configured on your device.

Steps to Retrieve BitLocker Recovery Key

1. Open the Intune Company Portal Website:

   • Go to the Intune Company Portal website on any device with internet access.
   • Sign in with your organizational account (e.g., your work or school email and password).

2. Navigate to Devices:

   • Once signed in, click on the Devices tab. This will display a list of all the devices associated with your account.

3. Select Your Device:

   • Find and select the device for which you need the BitLocker recovery key. This will open the device details page.

4. Retrieve the BitLocker Recovery Key:

   • On the device details page, look for the option labeled BitLocker Recovery Key or similar.
   • Click on this option to view your BitLocker recovery key. Note it down or copy it securely.

Important Notes

• Security: Ensure you keep the BitLocker recovery key secure. Do not share it unnecessarily and store it in a safe place.
• Support: If you face any issues accessing the Intune Company Portal or retrieving the BitLocker recovery key, contact your organization's IT support.

Benefits of Self-Service BitLocker Recovery

• Reduced IT Load: Users can recover their BitLocker keys without needing IT intervention, saving time and resources.
• Increased Productivity: Users can quickly regain access to their encrypted drives, minimizing downtime.
• Improved Security: Ensures that BitLocker recovery keys are easily accessible by authorized users only, maintaining the security of encrypted data.

By enabling self-service access to BitLocker recovery keys via the Intune Company Portal, organizations can streamline device management and improve user experience while maintaining high security standards.