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Exchange Team Blog
4 MIN READ

Exchange Online to retire Basic auth for Client Submission (SMTP AUTH)

The_Exchange_Team's avatar
Apr 15, 2024

Today, we are announcing that Exchange Online will permanently remove support for Basic authentication with Client Submission (SMTP AUTH) in September 2025. After this time, applications and devices will no longer be able to use Basic auth as an authentication method and must use OAuth when using SMTP AUTH to send email.

In 2019, Exchange Online began a multi-year effort to disable Basic auth. This process completed in late 2022, with Client Submission (SMTP AUTH) being the only exception. We are now removing Basic auth from Client Submission.

Basic auth is a legacy authentication method that sends usernames and passwords in plain text over the network. This makes it vulnerable to credential theft, phishing, and brute force attacks. To improve the protection of our customers and their data, we are retiring Basic auth from Client Submission (SMTP AUTH) and encouraging customers to use modern authentication methods that are more secure.

How will this change happen

In mid-October 2024, we will update the SMTP AUTH Clients Submission Report in the Exchange admin center to show if Basic auth or OAuth is being used to submit email to Exchange Online. In January 2025, we will send a Message Center post to tenants who are using Basic auth with Client Submission (SMTP AUTH) to alert them to the upcoming change. In August 2025, about 30 days before we disable Basic auth we will send another Message Center post to tenants who are still using Basic auth with Client Submission (SMTP AUTH).

During September 2025, we will remove support for Basic auth with the Client Submission (SMTP AUTH) endpoints:

smtp.office365.com
smtp-legacy.office365.com 

Once Basic auth is permanently disabled, any clients or apps connecting using Basic auth with Client Submission (SMTP AUTH) will receive this response:

550 5.7.30 Basic authentication is not supported for Client Submission.

What do I need to do if I can use OAuth with Client Submission (SMTP AUTH)?

If your client supports OAuth, follow these steps:

What are the alternatives for customers who want to continue using Basic auth with Client Submission (SMTP AUTH)?

If you are a customer who must use Basic auth with Client Submission (SMTP AUTH), you will need to switch to one of the following alternatives before September 2025:

  • If you are using Basic auth with Client Submission (SMTP AUTH) to send emails to recipients internal to your tenant, you can use High Volume Email for Microsoft 365.
  • If you are using Basic auth with Client Submission (SMTP AUTH) to send emails to recipients internal and external to your tenant, you can use Azure Communication Services Email.
  • If you have an Exchange Server on-premises in a hybrid configuration, you can use Basic auth to authenticate with the Exchange Server on-premises or configure the Exchange Server on-premises with a Receive connector that Allow anonymous relay on Exchange servers | Microsoft Learn

Regardless of the volume of email, if you must use Basic auth to send email with Exchange Online, then you must use High Volume Email for Microsoft 365, Azure Communication Services for Email, or an Exchange Server on-premises in a hybrid configuration.

How to onboard to High Volume Email

High Volume Email for Microsoft 365 is a new service designed primarily for line of business applications and other high-volume SMTP Auth submissions that enables you to reliably send internal messages within Exchange Online at high volume. Customers using on-premises servers in an Exchange hybrid configuration to send a large volume of internal messages can use this service instead and decommission their on-premises servers. HVE is in Public Preview currently.

You can find detailed onboarding instructions at Manage high volume emails for Microsoft 365 in Exchange Online Public preview.

How to onboard to Azure Communication Services for Email

Azure Communication Services for Email offers businesses a centralized platform that lets them manage outgoing emails for all B2C communications and get insights into email traffic. You can use the SMTP support in Azure Communication Services to send emails easily and have more control over outgoing communications.

You can find detailed onboarding instructions at Email SMTP as service overview in Azure Communication Services.

Frequently Asked Questions

Why are you making this change?
We’re making this change to strengthen the protection of our service and your data from the increasing risks associated with Basic auth. The reasons to do this are many.

Wait! I still need to use Basic auth; how can I get it re-enabled in my tenant once it gets disabled in September 2025?
You will not be able to do this because Basic auth will be permanently disabled. Don’t waste your time engaging Support, as they cannot re-enable Basic auth for you.

What about an exception?! 
We cannot offer any exceptions; Basic auth will be permanently disabled. Please do not reach out to Support either, as they cannot grant an exception for you to use Basic auth.

Where can I read more about this?
Our official documentation is at Deprecation of Basic authentication in Exchange Online.

Summary

The only remediation for this is to update your client or app to support OAuth, use a different client or app that supports OAuth, or use a different email solution such as High Volume Email or Azure Communication Services for Email.

We understand that this change requires some adjustments, but we believe that this is a necessary step to enhance the security and reliability of our email service and your data.

Thank you for helping make Exchange Online more secure!

Exchange Online Transport Team

Updated Sep 25, 2024
Version 2.0
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Online to retire Basic auth for Client Submission (SMTP 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Today, we are announcing that Exchange Online will permanently remove support for Basic authentication with Client Submission (SMTP AUTH) in September 2025.

","body":"

Today, we are announcing that Exchange Online will permanently remove support for Basic authentication with Client Submission (SMTP AUTH) in September 2025. After this time, applications and devices will no longer be able to use Basic auth as an authentication method and must use OAuth when using SMTP AUTH to send email.

\n

In 2019, Exchange Online began a multi-year effort to disable Basic auth. This process completed in late 2022, with Client Submission (SMTP AUTH) being the only exception. We are now removing Basic auth from Client Submission.

\n

Basic auth is a legacy authentication method that sends usernames and passwords in plain text over the network. This makes it vulnerable to credential theft, phishing, and brute force attacks. To improve the protection of our customers and their data, we are retiring Basic auth from Client Submission (SMTP AUTH) and encouraging customers to use modern authentication methods that are more secure.

\n

How will this change happen

\n

In mid-October 2024, we will update the SMTP AUTH Clients Submission Report in the Exchange admin center to show if Basic auth or OAuth is being used to submit email to Exchange Online. In January 2025, we will send a Message Center post to tenants who are using Basic auth with Client Submission (SMTP AUTH) to alert them to the upcoming change. In August 2025, about 30 days before we disable Basic auth we will send another Message Center post to tenants who are still using Basic auth with Client Submission (SMTP AUTH).

\n

During September 2025, we will remove support for Basic auth with the Client Submission (SMTP AUTH) endpoints:

\n
smtp.office365.com
smtp-legacy.office365.com 
\n

Once Basic auth is permanently disabled, any clients or apps connecting using Basic auth with Client Submission (SMTP AUTH) will receive this response:

\n
550 5.7.30 Basic authentication is not supported for Client Submission.
\n

What do I need to do if I can use OAuth with Client Submission (SMTP AUTH)?

\n

If your client supports OAuth, follow these steps:

\n\n

What are the alternatives for customers who want to continue using Basic auth with Client Submission (SMTP AUTH)?

\n

If you are a customer who must use Basic auth with Client Submission (SMTP AUTH), you will need to switch to one of the following alternatives before September 2025:

\n\n

Regardless of the volume of email, if you must use Basic auth to send email with Exchange Online, then you must use High Volume Email for Microsoft 365, Azure Communication Services for Email, or an Exchange Server on-premises in a hybrid configuration.

\n

How to onboard to High Volume Email

\n

High Volume Email for Microsoft 365 is a new service designed primarily for line of business applications and other high-volume SMTP Auth submissions that enables you to reliably send internal messages within Exchange Online at high volume. Customers using on-premises servers in an Exchange hybrid configuration to send a large volume of internal messages can use this service instead and decommission their on-premises servers. HVE is in Public Preview currently.

\n

You can find detailed onboarding instructions at Manage high volume emails for Microsoft 365 in Exchange Online Public preview.

\n

How to onboard to Azure Communication Services for Email

\n

Azure Communication Services for Email offers businesses a centralized platform that lets them manage outgoing emails for all B2C communications and get insights into email traffic. You can use the SMTP support in Azure Communication Services to send emails easily and have more control over outgoing communications.

\n

You can find detailed onboarding instructions at Email SMTP as service overview in Azure Communication Services.

\n

Frequently Asked Questions

\n

Why are you making this change?
We’re making this change to strengthen the protection of our service and your data from the increasing risks associated with Basic auth. The reasons to do this are many.

\n

Wait! I still need to use Basic auth; how can I get it re-enabled in my tenant once it gets disabled in September 2025?
You will not be able to do this because Basic auth will be permanently disabled. Don’t waste your time engaging Support, as they cannot re-enable Basic auth for you.

\n

What about an exception?! 
We cannot offer any exceptions; Basic auth will be permanently disabled. Please do not reach out to Support either, as they cannot grant an exception for you to use Basic auth.

\n

Where can I read more about this?
Our official documentation is at Deprecation of Basic authentication in Exchange Online.

\n

Summary

\n

The only remediation for this is to update your client or app to support OAuth, use a different client or app that supports OAuth, or use a different email solution such as High Volume Email or Azure Communication Services for Email.

\n

We understand that this change requires some adjustments, but we believe that this is a necessary step to enhance the security and reliability of our email service and your data.

\n

Thank you for helping make Exchange Online more secure!

\n

Exchange Online Transport Team

","body@stringLength":"7511","rawBody":"

Today, we are announcing that Exchange Online will permanently remove support for Basic authentication with Client Submission (SMTP AUTH) in September 2025. After this time, applications and devices will no longer be able to use Basic auth as an authentication method and must use OAuth when using SMTP AUTH to send email.

\n

In 2019, Exchange Online began a multi-year effort to disable Basic auth. This process completed in late 2022, with Client Submission (SMTP AUTH) being the only exception. We are now removing Basic auth from Client Submission.

\n

Basic auth is a legacy authentication method that sends usernames and passwords in plain text over the network. This makes it vulnerable to credential theft, phishing, and brute force attacks. To improve the protection of our customers and their data, we are retiring Basic auth from Client Submission (SMTP AUTH) and encouraging customers to use modern authentication methods that are more secure.

\n

How will this change happen

\n

In mid-October 2024, we will update the SMTP AUTH Clients Submission Report in the Exchange admin center to show if Basic auth or OAuth is being used to submit email to Exchange Online. In January 2025, we will send a Message Center post to tenants who are using Basic auth with Client Submission (SMTP AUTH) to alert them to the upcoming change. In August 2025, about 30 days before we disable Basic auth we will send another Message Center post to tenants who are still using Basic auth with Client Submission (SMTP AUTH).

\n

During September 2025, we will remove support for Basic auth with the Client Submission (SMTP AUTH) endpoints:

\n
smtp.office365.com
smtp-legacy.office365.com 
\n

Once Basic auth is permanently disabled, any clients or apps connecting using Basic auth with Client Submission (SMTP AUTH) will receive this response:

\n
550 5.7.30 Basic authentication is not supported for Client Submission.
\n

What do I need to do if I can use OAuth with Client Submission (SMTP AUTH)?

\n

If your client supports OAuth, follow these steps:

\n\n

What are the alternatives for customers who want to continue using Basic auth with Client Submission (SMTP AUTH)?

\n

If you are a customer who must use Basic auth with Client Submission (SMTP AUTH), you will need to switch to one of the following alternatives before September 2025:

\n\n

Regardless of the volume of email, if you must use Basic auth to send email with Exchange Online, then you must use High Volume Email for Microsoft 365, Azure Communication Services for Email, or an Exchange Server on-premises in a hybrid configuration.

\n

How to onboard to High Volume Email

\n

High Volume Email for Microsoft 365 is a new service designed primarily for line of business applications and other high-volume SMTP Auth submissions that enables you to reliably send internal messages within Exchange Online at high volume. Customers using on-premises servers in an Exchange hybrid configuration to send a large volume of internal messages can use this service instead and decommission their on-premises servers. HVE is in Public Preview currently.

\n

You can find detailed onboarding instructions at Manage high volume emails for Microsoft 365 in Exchange Online Public preview.

\n

How to onboard to Azure Communication Services for Email

\n

Azure Communication Services for Email offers businesses a centralized platform that lets them manage outgoing emails for all B2C communications and get insights into email traffic. You can use the SMTP support in Azure Communication Services to send emails easily and have more control over outgoing communications.

\n

You can find detailed onboarding instructions at Email SMTP as service overview in Azure Communication Services.

\n

Frequently Asked Questions

\n

Why are you making this change?
We’re making this change to strengthen the protection of our service and your data from the increasing risks associated with Basic auth. The reasons to do this are many.

\n

Wait! I still need to use Basic auth; how can I get it re-enabled in my tenant once it gets disabled in September 2025?
You will not be able to do this because Basic auth will be permanently disabled. Don’t waste your time engaging Support, as they cannot re-enable Basic auth for you.

\n

What about an exception?! 
We cannot offer any exceptions; Basic auth will be permanently disabled. Please do not reach out to Support either, as they cannot grant an exception for you to use Basic auth.

\n

Where can I read more about this?
Our official documentation is at Deprecation of Basic authentication in Exchange Online.

\n

Summary

\n

The only remediation for this is to update your client or app to support OAuth, use a different client or app that supports OAuth, or use a different email solution such as High Volume Email or Azure Communication Services for Email.

\n

We understand that this change requires some adjustments, but we believe that this is a necessary step to enhance the security and reliability of our email service and your data.

\n

Thank you for helping make Exchange Online more secure!

\n

Exchange Online Transport Team

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Today, we are announcing that Exchange Online will permanently remove support for Basic authentication with Client Submission (SMTP AUTH) in September 2025.

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Use of Azure Communication Service is not useful for many applications. The lenght of the username is all to long. 

username: <Azure Communication Services Resource name>.<Microsoft Entra Application ID>.<Microsoft Entra Tenant ID>

Will there be any other solution for this?

The high volume E-mail is not an option if need to send external.

 

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For applications that do not support OAuth2, HVE would actually be a great alternative. Unfortunately, it often fails because HVE can basically only be used as a noreply@.

It would be great if you could reply to an email sent via HVE.
Either because you can set a forwarding from the HVE address to another mailbox (tested with Mail Flow Rule not possible) or SendAs from another mailbox for the HVE account is made possible.

Any of this on the roadmap?

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johndfe36540 Great feedback, thank you! We are actively working on Reply-To functionality for HVE! 
SendAs is something we're currently looking into as a future improvement. If you have any additional feedback on your use cases for SendAs, I'd love to hear more :)!

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Simone_LiebalThank you for the answer!

An important use case for some of my customers would be the following.
For example, my customer uses a SaaS application which has to send mails from their domain to internal and external recipients. The public IP of the service is shared by several customers, which is why an inbound connector or SPF with the IP is not an option. SMTP OAuth2 is not supported by the service. So HVE with basic auth. would be perfect as long as there is some way to reply to the sent mail.

Many applications do not support specifying a reply-to address. Therefore, in this case the reply-to address should be modifiable by EXO/HVE. Is it planned that way?

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Is there any official information how these options will be affected because documentation only show that Option 1 will be impacted How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn

Direct Send 
Smtp replay

If these options gonna stop working what are only options ? HVE , ACS, onprem smtp server ?

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Azure Communication Services looks great except, the devices I was going to try it on have username and password length restrictions well below what is used for the ACS credentials. I'm testing on an HP MFP M283fdw (no OAuth2.0 support, password max length 12 characters) and a Konica Minolta Bizhub C258 (no OAuth2.0 support, supposed future firmware release to add that functionality in the future.)

Following:

https://learn.microsoft.com/en-us/answers/questions/1459206/username-length-issue-with-smtp-in-azure-communica?page=2&orderby=helpful&comment=answer-1392354#answers

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Is Direct Send affected?

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We would also be very interested to know whether SMTP-Relay (option 3) is also affected?

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As far is documented by Microsoft, plain SMTP AUTH \"in Exchange Online will be permanently disabled in September 2025\" and the only available options to continue using that is via HVE (High Volume Email), ACS (Azure Communication Services) or hosting your own Exchange in hybrid mode (which is the same as just install an SMTP service on any windows server and do proxy/rely/bridge SMTP from your local devices to exchange online.

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Hi,

We have a bunch of Scan 2 Emails setup, problem is not even one of them supports OAuth2. Also, we don't have a hybrid setup (pure Exchange Online).

Will Connectors via PURE Exchange Online still function? Otherwise, we are screwed...

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If you are old enough in the IT world, this happened in the past with other implementation, like auth itself, encryption protocol, etc. No matter how old your system is, you can always start a \"proxy\" smtp in any MS server, or linux. Even if it is \"in the cloud\" or a local server. You install the SMTP feature for windows, enable basic auth (or even no auth if needed) and then relay all that traffic to your azure server using OAuth 

You will need to point all your devices to this new SMTP server, and you have another service that you need to keep an eye that is up and running of course. 


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This applies to all cloud hosted mailboxes, so you will be impacted.

\n

I recommend reviewing Azure Communication Services for Email and/or Microsoft 365 high volume email as alternatives. Please let us know about any issues preventing you from adopting either of these services for your basic auth needs.

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So if I'm understanding this correctly Ian, all three options on the below link are null/void come Sep 2025?

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Hi Community,

In the report TLSAuthLogin corresponds to traffic from our Exchange On-Prem. servers through the hybrid SMTP connectors.  Does this traffic will still be allowed as it is referenced as TLSAuthLogin (Basic Auth. ) in the report ?

Does Option 3 will still work either ? How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn

Thank you.

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From the post:

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Numerous customers have approached the ACS email team with requests for shorter usernames for SMTP authentication. Currently, the format for SMTP usernames is: \"\"<Azure Communication Services Resource name>|<Entra Application Id>|<Entra Application Tenant Id>\". However, there are legacy applications interfacing with ACS over SMTP that are constrained by a 40-character limit for usernames, which makes the lengthy ACS email username format a significant barrier to adopting our service.

\n

To address this issue, our team is committed to developing a solution for shorter usernames for SMTP authentication. By January 2025, we expect to launch a private preview that will allow select customers to utilize shortened usernames for establishing connections to ACS, on the condition that their ACS and email service configurations are complete and operational. This feature will allow applications to define their usernames with less characters and even use email-id as usernames.

\n

Once we launch the feature in public preview, I will post the details in this forum. 

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Hi Manish-StrategicPM

Is there an update on this? How are we able to request being part of the private preview. Additionally is there now an ETA for public preview?

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Hello Manish-StrategicPM 

are there any news, we are waiting for that feature. We want to move many systems to ACS SMTP, but we can´t at the moment, because the useranames are to long for the different systems. Is there any chance to speed up that feature?

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Hopefully they can prioritize it! 

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Is there a way to get into the private preview? 

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IanMcDonald 

 

Thank you for the clarification! much appreciated!

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Hi

 

In my report, there is no new data available. The last data is from october 11.

Is this a known issue with the updated report?

 

Regards Georg

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