Voices of Healthcare Cloud brings you “Next Gen Patient Service Center”

Voices of Healthcare Cloud is a webinar series hosted by myself, @Vasu Sharma & @Joshua Thompson. My name is Shelly Avery, I am currently a Dir, Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vasu is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is a Sr Account Executive for Healthcare. The goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology.

We will be bringing new and creative solutions to you at least once a month, so we hope you tune in live or catch the on-demand recording after the session is completed.

If you want to get direct invites for these sessions, you can let us know by filling out this form.

Hopefully, you joined our last few webinars on:

• Overview of Microsoft Cloud for Healthcare and Human Centered Design
• Patient Message Automation
• FHIR Power
• Physician Referral and Relationship Management
• Patient Referral Automation
• Data Driven Patient Engagement

For this session, Nathan Freitas, a Senior Technology Specialist at Microsoft, will discuss how a unified patient record can transform the patient experience for the better and improve key patient call center KPIs. For too long, patient call centers have been challenged with using umpteen systems to support their patient needs during phone calls. Agents struggle to find the information they need and as a result, patient satisfaction decreases while call times increase. The unfortunate result... increased cost to the healthcare system and patients.

But now, with Microsoft’s platform empowering next-gen patient care, we see many benefits, such as:  

• Providing Patients with personalized information wherever they are 
• Automated support with the use of AI-powered bots
• A simplified agent screen with Patient 360 views 
• Automated intelligent recommendations and sentiment analysis that reduce call times

Come join us to hear about how Microsoft can help you transform the way you care for your patients.

This Session happened in the past so check out the recording here 

Some of the resources that were shared during the session were: 

• Tracking Agent Productivity and Key Analytics
• How to build patient surveys
• Sign up for a free trial

Please follow the aka.ms/HLSBlog for all this great content. 

Thanks for reading, Shelly Avery | Email, LinkedIn